Briasia Maupin

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Documented support interactions for future reference and followed up with clients to verify optimal customer satisfaction. Decreased call wait times through efficient problem-solving techniques, resulting in higher customer satisfaction levels.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Assisted customers in navigating company website and placing online orders, improving overall user experience.

Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting. Enhanced patient satisfaction by providing compassionate and attentive care.

Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity. Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and teamwork.