Angela David

Managed high volumes of inbound customer calls, resolving complex account inquiries with professionalism and empathy. Maintained detailed records of client interactions across multiple computer-based systems.

Provided transportation services as a driver for ride-sharing platforms.

Communicated daily with patients, families, and clinical staff, providing clear and compassionate information. Maintained accurate and confidential patient records with HIPAA compliance.

Received and screened high volumes of inbound calls, assessed customer needs, and routed inquiries to appropriate teams. Scheduled appointments, tracked call activity, and maintained meticulous logs.

Supported patient intake processes, gathered client information, and coordinated with clinical teams in high-volume hospital settings. Completed required forms, logs, and documentation accurately and on time.

Served as primary point of contact for clients with disabilities, managing ongoing relationships and coordinating support services. Maintained detailed records of client progress and communicated updates to supervising staff.

Earned an Associate of Applied Science in Health Information Management from Malcolm X College in 2016.

Completed the Certified Medical Assistant program at The College of Office Technology in 2005.