Looking for a job

Jenelle Brown

@jenellebrown

I deliver compassionate healthcare customer service, accurate records, and clear support for patients, families, and care teams.

United States

Message

What I'm looking for

I'm looking for a healthcare customer service or administrative role where I can support patients and families, maintain accurate records, resolve concerns, and contribute to a compassionate, collaborative care team.

I deliver client-centered healthcare customer service, helping patients, families, and care teams navigate needs with clear, compassionate communication.

At Woodland Manor, I manage documentation, data entry, and quality assurance reporting while proactively updating residents’ families and collaborating with physicians and interdisciplinary teams to resolve cases accurately.

My experience at Fall Creek Rehab Center, Park Manor Cypress Station, and Linden Rehabilitation Nursing Home includes patient education, service requests, onboarding, scheduling coordination, records management, and resolving concerns while protecting confidential information.

I bring more than 10 years of healthcare and administrative experience, along with practical nursing education, HIPAA-focused documentation practices, and familiarity with EMR, CRM, communication, and Microsoft Office tools.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Woodland Manor

Dec 2022 - Jun 2026 (3 years 6 months)

Provided client-centered service to residents and families, managed data entry and documentation, and collaborated with interdisciplinary teams to ensure accurate case resolution and customer satisfaction.

Client Relations Data Entry Documentation Quality Assurance Communication Skills Collaboration Outreach

Customer Service Representative

Fall Creek Rehab Center

Jan 2019 - Dec 2022 (3 years 11 months)

Delivered patient education, managed service requests, trained staff, and coordinated with internal departments to streamline scheduling and resource use.

Patient Education Service Management Training Critical Thinking Coordination Scheduling

Customer Service Support

Park Manor Cypress Station

Jan 2018 - Dec 2019 (1 year 11 months)

Conducted onboarding for new clients and team members, monitored satisfaction levels, and supported service planning and resource allocation.

Onboarding Customer Service Satisfaction Tracking Resource Allocation Service Planning

Clinical Customer Support

Linden Rehabilitation Nursing Home

Jan 2013 - Dec 2018 (5 years 11 months)

Served as a liaison between patients, families, and healthcare staff, maintained documentation and confidentiality, and handled administrative duties.

Liaison Documentation HIPAA compliance Administrative Support Data Compilation File Management