Tiarnan Burke

Managed client relations, identified requirements, and recommended banking solutions to ensure high satisfaction. Showcased complex skills in customer relationship management, networking, and communication, leading to involvement in complex company changes and increased responsibilities.

Managed government lines of contact for 98 lines of business, serving as a main point of contact for public and governmental bodies. Handled diverse queries from DVA MOTs to environmental risks, demonstrating strong organizational and focus skills.

Provided business operations and administrative support, demonstrating flexibility and adaptability. Managed multiple communication and management systems while ensuring high customer satisfaction, overseeing new account implementation, and processing refunds.

Managed and verified confidential document information using Excel, updating citizen accounts in a database. Conducted routine database maintenance and managed citizen profiles through telephony and email, ensuring accurate data transfer and guidance.

Mediated and escalated member-to-member cases for eBay, covering returns, unpaid items, and cancellations. Developed customer service skills by taking an impartial approach, navigating website flows, and consistently exceeding targets.

Provided TAC Frontline/1 Line Support for Cisco products, taking calls from global businesses. Compiled troubleshooting and problem descriptions to create and maintain technical support cases, developing time management and organizational skills.

Supported customers and business owners by booking training sessions, processing cancellations, and handling refunds. Maintained personalized quality customer service through online orders, live chat, and telephone, resolving complex issues and building loyalty.

Developed a fully functional WordPress website with over ten pages and a multi-payment system from scratch. Ensured consistent page formatting and functionality across various browsers and devices, implementing a simplified payment system and rigorous testing for bug-free code.

Worked as a Customer Sales Adviser, selling O2 and EE SIMs and handsets. Developed speaking and listening skills to effectively sell products, handle objections, and build customer trust through quick thinking and product knowledge.

Maintained clean and healthy customer areas and worked in both the kitchen and front-of-house. Multitasked effectively in a high-pressure, fast-paced environment, refining time management and quick-thinking approaches.

Grade: Computer Science (A), Engineering (A), Photography (C)

Studied Computer Science, Photography, and Engineering at Ashfield Boys High. Achieved an A in Computer Science and Engineering, and a C in Photography.

Grade: 10 GCSEs at grades A*- C

Completed 10 GCSEs at Ashfield Boys High, achieving grades A*-C. Subjects included Math, Science, and English.

Grade: A

Undertook a semester in Computer Science at Ulster University. This program focused on foundational aspects of computer science.