At Monzo Bank, I provided front-line technical and account support through digital channels and phone. I helped customers with onboarding, digital navigation and account recovery, and escalated bugs and transactional anomalies.
At Vodafone (Concentrix), I handled high-volume inbound support inquiries about account configurations, billing and service activations. I documented cases in internal CRM tools and exceeded core performance SLAs across first-contact resolution, case accuracy and customer satisfaction.
For HMRC Campaign (Teleperformance / Government Campaign), I handled inquiries involving complex account records, data discrepancies and secure database verification. I maintained incident documentation and achieved a 100% compliance record for data protection and security guidelines.
Across my customer support and operations roles, I’ve managed sensitive information, maintained procedural records and supported customer onboarding. I’m comfortable working remotely and asynchronously, and have used Intercom, Slack, Google Workspace and Notion.
