Open to opportunities

Mitul Ramesh Pandit

@mitulrameshpandit

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Experienced customer support professional specializing in relationship management and remote service delivery.

United Kingdom

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What I'm looking for

I seek a customer-focused role where I can use my relationship management, remote work experience, and platform skills to improve service delivery and grow professionally.

I am an experienced sales and services professional with a pleasant, outgoing approach, strong interpersonal skills, and a proven ability to build and maintain customer relationships. I consistently deliver high-quality support both autonomously and as part of a team, with five years' remote work experience.

My background includes roles across financial services, healthcare, insurance, and government support programmes, where I handled customer enquiries, processed applications and transactions, and used platforms such as SAP, Salesforce, Zendesk and Slack to maintain data integrity and deliver efficient outcomes. I have experience advising on finance agreements, service plans, banking products, membership bookings and claims, while managing expectations and resolving complaints.

I bring a methodical, flexible approach to responsibility management and working under pressure, with strong communication skills at all levels and proficiency in Microsoft Windows, Mac OS, Microsoft Office, and general AI/automation tools. I am motivated to apply these strengths to roles that value customer-centric service, operational accuracy and collaborative problem-solving.

Experience

Work history, roles, and key accomplishments

Customer Support Advisor

Volkswagen Financial Services

Jun 2023 - Dec 2024 (1 year 6 months)

Provided remote end-to-end support for vehicle finance agreements and service plans, processed refinance applications, managed service-plan closures and advised on end-of-contract options while ensuring data integrity using SAP.

Customer Service SAP CRM Account Management Remote Work Data Entry

Customer Support Advisor

Business, Energy and Industrial Strategy

May 2023 - Jun 2023 (1 month)

Remotely assisted customers to apply for government energy support payments, processed applications in Salesforce, handled ~5 calls per hour and collaborated via Microsoft Teams to maintain service delivery.

Customer Support Salesforce Microsoft Teams Remote Work

Membership Support Advisor

Babylon Healthcare

Oct 2019 - May 2022 (2 years 7 months)

Supported digital GP services remotely by booking appointments, creating referrals, liaising with hospitals and pharmacies, and assisting patients with the Babylon app using Zendesk and Slack for coordination.

Patient Support Referrals Zendesk Slack Digital Health Remote Work

Banking Advisor

Royal Bank of Canada

Nov 2018 - Aug 2019 (9 months)

Advised clients in an advice centre on personal banking, promoted credit and loan products, conducted account reviews and educated customers on digital banking solutions to meet financial objectives.

Retail Banking Financial Advice Account Management Sales Digital Banking Product Promotion Customer Service

Cards Advisor

Royal Bank of Canada

Oct 2017 - Nov 2018 (1 year 1 month)

Handled personal and business credit card enquiries, promoted card products and credit limit increases, and documented client information to maintain accurate credit and loan files.

Credit Cards Customer Service Sales Digital Solutions Client Communication

Customer Service Advisor

Petplan Insurance

Nov 2015 - Jun 2017 (1 year 7 months)

Worked in a high-volume call centre handling ~10 calls per hour, advised customers on claims and complaints, ensured compliance with policies and delivered high levels of customer service.

Claims Handling Customer Service Compliance Policies