Tia Demas

Delivered platform and product support for multiple client solutions, managing ticket queues, troubleshooting issues, and escalating complex cases to technical teams to maintain system reliability and client satisfaction.

Provided remote omnichannel client support, configured CRM/dialer accounts, conducted virtual onboarding and training, and created knowledge base content to reduce support tickets and improve adoption.

Validated and resolved user issues via ticketing, reproduced and documented complex defects for escalation, and achieved high first-contact resolution and customer satisfaction targets while handling high daily case volumes.

Designed and developed responsive WordPress sites using Elementor and WooCommerce, provided ongoing maintenance and technical support, and implemented UI/UX configurations across industries.

Managed end-to-end recruitment processes including sourcing, screening, interview scheduling, and candidate communication while improving candidate experience and supporting business development marketing efforts.

Led candidate sourcing, advertising, and end-to-end placement processes, achieving placement targets and generating leads through targeted outreach and relationship management.

Sourced and assessed technical candidates, managed talent pipelines and outreach campaigns, and coordinated interviews and technical tasks to connect candidates with hiring managers.

Developed SAS programs for ETL, analysis, reporting and dashboards, optimised code for efficiency, and provided technical reporting support to stakeholders to inform business decisions.

Learned and applied SAS programming essentials and data manipulation techniques, contributed to a data mining project using Python, and obtained SAS Base Programmer certification.

Learned Java fundamentals, object-oriented programming, and data/error handling through practical programming tasks and projects.

Completed Grade 12 (Matric) at Kuils River Technical High School.