Monique Smith
@moniquesmith1
I investigate customer issues, document reproducible bugs, and am building toward C# software development.
South AfricaWhat I'm looking for
At Spiralsoft Enterprise, I support customers by investigating reported issues, tracing root causes, and logging clear, reproducible bugs for developers.
I've also supported system migrations end-to-end, from gathering business and user information and registering accounts to post-migration configuration, troubleshooting, and support.
My background in administration and operations includes managing employee processes, client relations, records, financial administration, calendars, and business files. It has given me a strong appreciation for clean, organized systems and attention to detail.
I'm studying Advanced C# Programming and building on fundamentals and object-oriented programming as I move toward a development-track role. I'm drawn to the opportunity to build the fix, not just find it.
Experience
Work history, roles, and key accomplishments
Support Agent & Program Testing
Spiralsoft Enterprise
Jan 2024 - Present (2 years 8 months)
Provide customer support and investigate reported issues to identify their root cause, logging clear, reproducible bug reports for developers. Assisted with system migrations end-to-end, gathering business/user info, registering accounts, post-migration configuration, support and troubleshooting.
Administrative Assistant
Cinco Seis Investments
Jan 2021 - Present (5 years 8 months)
Partner closely with accountants on financial and general administrative tasks, including account payments and internal claims. Manage calendars, bank account control checks, filing, and marketing strategy support.
General Manager
Komo Thrity3
Jan 2021 - Dec 2024 (3 years 11 months)
Managed all administrative and operational functions, including employee management, data capturing, and client relations. Kept business files and records up to date, supporting smooth day-to-day operations.
Education
Degrees, certifications, and relevant coursework
Centurion Academy
Sports Management
Studied Sports Management.
Highschool Wonderboom
National Senior Certificate
Completed National Senior Certificate.
UC San Diego
Computer Science
Studied C# Programming, covering fundamentals and object-oriented programming.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
Skills
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