Baron De Ponte

I’m a customer-focused technical support and operations professional who blends strong communication with hands-on problem solving. I enjoy optimizing workflows, improving internal systems, and turning complex issues into clear next steps for users.

Most recently, I improved the visual appeal of property listings for marketing campaigns, coordinated timelines with designers and developers, and designed branded marketing content using SendPulse and Reddit. Previously as a Microsoft Outlook Technical Support Agent, I built strong troubleshooting skills, created clear documentation and visual bug reports, and supported users using tools like Jira, SharePoint, and Microsoft 365—always with a fast-learning, detail-oriented approach.