I am an empathetic and detail-oriented Customer Success professional with over 4 years of experience in the technology industry. My career has been marked by a consistent ability to manage accounts, resolve complex technical issues, and drive customer satisfaction, all while ensuring successful product adoption. I excel at onboarding, working collaboratively across teams to achieve business goals, and building long-term relationships with clients.
I have a strong technical background, including proficiency in CRM tools like Zoho CRM, and I have knowledge of programming languages such as Ruby on Rails, SQL, JavaScript, HTML, and CSS. My experience also extends to data analysis, reporting, and utilizing various communication tools like Zoom, Slack, and Google Meet. My passion lies in continuously improving processes, enhancing user experiences, and staying updated with industry best practices.
Achievements
Managed a diverse portfolio of enterprise clients with transactions totaling over 300 million naira, leading to a 10% improvement in product usage and high client satisfaction.
Resolved 300+ customer inquiries weekly with a 95% CSAT score, showcasing strong empathy, problem-solving skills, and technical proficiency.
Led product demos and training sessions, improving product usage by 20%.
Developed data-driven support processes, increasing operational efficiency by 15%.
Increased self-service adoption by 15% through the creation and maintenance of comprehensive support documentation.
Nigeria
