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Mashudu Mulaudzi

@mashudumulaudzi

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Motivated Technical Support Specialist

South Africa

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What I'm looking for

Looking for a challenging role that leverages my technical skills and passion for client satisfaction, with opportunities for growth and development.

As a motivated Technical Support Specialist with strong troubleshooting and problem-solving skills, I thrive in a fast-paced workplace. With experience in hardware, software, and network support, I am passionate about client satisfaction and problem resolution.

I have a strong background in tech support, software development, and data analytics, with a unique set of skills that enable me to provide valuable insights and contribute to a company's growth.

I am a certified IT professional with a strong educational background, including a degree in IT Software Development and certifications in CCNA, Cisco, and IT essentials.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Solutions & Software Engineer

Current

CEOS Technologies (Pty) Ltd

Feb 2025 - Present (3 months)

Led the development of CEOS's e-commerce and online service platform, integrating an AI chatbot for enhanced user interaction. Executed multiple IT infrastructure and software projects, including cloud solutions and Python automation, to improve operational efficiency.

AI Chatbot Integration E commerce Platform Development Cloud Solutions Python Automation WordPress Management API Integration IT Infrastructure Network Configuration System Setup

IT Support Specialist

TrackTreads

Sep 2024 - Jan 2025 (4 months)

Delivered a 98% resolution rate for support issues by effectively utilizing TeamViewer and other remote tools. Proactively maintained network systems, which led to a 40% reduction in downtime.

Sales Development Engineer Intern

Xmars

Feb 2023 - Oct 2023 (8 months)

Developed Python NLP scripts to automatically classify company websites, resulting in a 70% reduction in manual processing time. Built and maintained RESTful APIs for CRM integration, significantly improving sales efficiency.

Help Desk Support

Nelson Mandela University

Jan 2020 - Jan 2021 (1 year)

Provided technical support to students and faculty in person, telephonically or virtually using virtual tools such as TeamViewer and Zoho.

Hardware Software Network Troubleshooting TeamViewer Zoho

Student Recruiter

McTech Solutions

Jan 2019 - Jan 2020 (1 year)

Identified prospective students who may benefit from tutoring services and assisted students in enrolling for relevant academic support courses/services.

Agile Algorithms Bootstrap Cisco Cybersecurity Debugging Mathematics Microsoft Office Python Tableau TeamViewer

Software Intern

McTech Solutions

Jan 2018 - Jan 2019 (1 year)

Contributed to various stages of the software development lifecycle, including coding, testing, and debugging.

Agile Algorithms Bootstrap Cisco Cybersecurity Debugging Mathematics Microsoft Office Python Tableau TeamViewer

Education

Degrees, certifications, and relevant coursework

Nelson Mandela University

Higher Certificate, IT (User Support Services)

Grade: Cum Laude

Earned a Higher Certificate in IT (User Support Services) from Nelson Mandela University. Gained expertise in providing user support and IT services. Graduated Cum Laude, demonstrating high academic performance.

Nelson Mandela University

Diploma, Software Development

Grade: Distinctions: Development Software III (75%), Information Systems III (77%)

Completed a Diploma in Software Development at Nelson Mandela University. Focused on core software development principles and practices. Achieved distinctions in Development Software III (75%) and Information Systems III (77%).