Kgotso Makhalimele

Provide technical support to customers and agents, troubleshooting Bluetooth connectivity errors, mobile app issues, and customer information mismatches. Investigate and resolve technical and account-related issues, ensuring accurate customer data and effective system functionality.

Evaluated AI-generated content for tone, clarity, and usability to enhance model performance. Tagged and categorized data to support training of new model versions.

Outsourced to Greendesign to enhance and deploy data-driven web applications using React, Python, and SQL. Collaborated with clients to define technical requirements, improve user experience, and provide post-deployment support.

Served as a judge for a datathon event.

Created data challenges and guided participants on project execution and pitching.

Automated GIS data processing workflows using Python and AWS tools, reducing turnaround from one week to under a day. Contributed to data sourcing, cleaning, and analysis in support of ML models.

Provided first-line IT support to students and lecturers, troubleshooting hardware, software, Microsoft applications, and access issues. Supported network infrastructure and managed the Electronic Resource Center, supporting 30+ students daily.

Prospected and qualified B2B and B2C leads for a SaaS product, using outbound sales and consultative communication. Closed deals contributing to over $100K USD in sales revenue, supporting customer acquisition and business growth.

Handled inbound customer queries and conducted follow-ups to ensure resolution and satisfaction. Exceeded 90% resolution rate and met service level targets consistently.

Delivered efficient service in a high-volume setting and managed a remote sales stall independently on weekends.

Completed a Data Engineering program in 2023.

Completed a Software Development program in 2023.