Open to opportunities

Chad Harri

@chad-harri

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Highly adaptable professional with expertise in technical support and sales.

South Africa

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What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values collaboration.

I am a highly adaptable and results-driven professional with nearly 5 years of experience in diverse client-facing and technical roles. My journey has equipped me with a solid foundation in IT, where I have developed a passion for problem-solving and operational excellence. I thrive in environments that challenge my technical aptitude and allow me to build strong relationships with clients.

Throughout my career, I have successfully executed lead generation strategies, managed high-volume workloads, and provided solutions-focused support in technical roles. My experience includes working as a Sales Development Representative and a Technical Support Agent, where I honed my skills in diagnosing complex issues and collaborating with cross-functional teams. I am eager to leverage my skills in software development and data analysis to contribute to innovative projects across various industries.

Experience

Work history, roles, and key accomplishments

Sales Development Representative

Discovery Car Insurance

Feb 2024 - Present (1 year 6 months)

Executed in-person prospecting, generating and qualifying leads based on ideal customer profiles. Initiated and nurtured business relationships with managers for outreach campaigns.

Lead Generation Prospecting CRM Management Sales Relationship Building Appointment Setting Pipeline Management

Technical Support Agent

1-Grid

Apr 2022 - Present (3 years 4 months)

Provided solutions-focused support for web hosting issues via phone and email. Diagnosed and resolved technical problems related to web hosting, networking, and general computing.

Web Hosting Technical Support Networking Troubleshooting CRM Systems Customer Service

Technical Support Specialist

Hubble Lithium (Pty) Ltd

Apr 2021 - Present (4 years 4 months)

Acted as initial contact for technical product concerns, providing support via inbound calls and emails (CRM). Troubleshot hardware and system issues, including lithium battery systems.

Technical Support CRM Systems Product Support Customer Service

Software Development Intern

Maxxor

Jun 2015 - Present (10 years 2 months)

Self-taught web and software development, gaining hands-on experience with HTML, CSS, JavaScript, Angular, and C#. Completed a functional website project.

Web Development Software Development HTML CSS JavaScript Angular C#Project Management

Education

Degrees, certifications, and relevant coursework

University of South Africa

National Diploma of Information Technology, Information Technology

2018 - 2020

Activities and societies: Developed a functional NFT website and a smart contract-enabled Lottery Dapp; completed data analysis courses (SQL).

Key coursework included Introduction to Programming, Interactive Programming (JavaScript), Web Design (HTML & CSS), Databases (SQL), Structured Systems Analysis, and Business Informatics. Developed a functional NFT website and a smart contract-enabled Lottery Dapp, and completed data analysis courses (SQL).