Looking for a job

Thomas Early

@thomasearly

Message

I streamline remote operations, project delivery, and client pipelines for U.S.-based teams.

Philippines

Message

What I'm looking for

I'm looking for a remote operations or project delivery role where I can improve workflows, coordinate stakeholders and vendors, maintain clear systems, and keep client-facing projects moving from intake through delivery.

I've supported U.S.-based companies remotely for more than seven years, coordinating operations, projects, sales pipelines, and client delivery. At Emblem Athletic, I helped reduce store-launch turnaround from one to two weeks to two to three business days across 200+ opportunities.

I've managed 50+ client engagements through FreeUp and coordinated supplier, inventory, and documentation workflows at ActionPaq, reducing procurement and delivery delays by about 35%. My work spans HubSpot, Salesforce, Asana, ClickUp, vendor coordination, CRM discipline, and cross-functional delivery.

Experience

Work history, roles, and key accomplishments

Current

Online Business Manager

Current

FreeUp

Feb 2018 - Present (8 years 7 months)

Supported 50+ client engagements through flexible remote work, organizing business setup, priorities, project plans, calendars, communications, and administrative workflows. Built and maintained operating systems in Asana, ClickUp, Google Workspace, and Microsoft 365.

Asana ClickUp Google Workspace Microsoft 365 Project Coordination Business Operations Automation Customer Support

Inside Sales Specialist

Emblem Athletic

Jan 2025 - Sep 2026 (1 year 8 months)

Coordinated follow-up and design approvals across 200+ sales pipeline opportunities, reducing store-launch turnaround from 1-2 weeks to 2-3 business days. Maintained accurate records in HubSpot and Salesforce and coordinated multi-channel re-engagement workflows.

HubSpot Salesforce Pipeline Management Lead Nurturing Customer Engagement Multichannel Communication

Assistant Project Manager

ActionPaq

Jan 2023 - Nov 2024 (1 year 10 months)

Streamlined supplier, inventory, and internal documentation workflows, reducing procurement and delivery-delay timeframes by approximately 35%. Coordinated sourcing, vendor communication, and delivery requirements to maintain operational continuity.

Procurement Vendor coordination Inventory Management Documentation Workflow Optimization Project Coordination

Client Success Manager

Ylopo

Aug 2021 - Aug 2022 (1 year)

Managed 100+ customer accounts, including an active portfolio representing approximately $950K in ARR. Supported net revenue retention through proactive renewal planning, churn-risk management, and coordinated resolution of escalated customer concerns.

Client Onboarding Account Management Renewal Planning Churn Risk Management Customer Support Stakeholder Communication

Senior Account Coordinator

Ylopo

Feb 2020 - Aug 2021 (1 year 6 months)

Coordinated client campaigns, deliverables, account records, and issue resolution to maintain alignment with agreed timelines and business objectives. Partnered with Sales, Marketing, and Product on account strategies and expansion opportunities.

Account Coordination Campaign Management Issue Resolution Cross Functional Collaboration Customer Training Performance Monitoring

Sales Development Representative

Keeptruckin

Apr 2018 - Jul 2019 (1 year 3 months)

Delivered 300+ multi-channel touchpoints weekly through structured outreach sequences, generating 12+ completed demos monthly. Qualified high-value commercial fleet opportunities with a 90%+ acceptance rate.

Outreach Lead Qualification Discovery Conversations Multichannel Communication Sales Development

Technical Support Specialist

Convergys

Dec 2016 - Mar 2018 (1 year 3 months)

Achieved 85%+ first-call resolution and 95%+ CSAT and QA while resolving complex hardware and software issues within acceptable AHT target. Generated 15%+ conversion on care-plan renewals, upgrades, and accessory recommendations.

Technical Support hardware troubleshooting Software Troubleshooting Customer Satisfaction Upselling

Customer Support Specialist

Convergys

Jan 2013 - Dec 2016 (3 years 11 months)

Maintained credit-processing errors below 1%, achieved 86%+ first-contact resolution and 95%+ CSAT, and completed billing adjustments within AHT target while proactively addressing churn-risk accounts.

Customer Support Billing Adjustments Credit Processing Churn Risk Management First Contact Resolutions

Logistics Coordinator

FedEx

Nov 2009 - Oct 2012 (2 years 11 months)

Maintained 92%+ on-time dispatch and 99% inventory record accuracy while coordinating shipment status, manifests, vendor communication, and delivery monitoring. Resolved route and vendor disruptions within a 1-2 hour SLA.

Logistics Coordination Inventory Management Vendor Communication Dispatch SLA Management