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Kevin Paredes

@kevinparedes

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Customer Success and Operations specialist who optimizes workflows and vendor relationships.

Philippines

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What I'm looking for

I seek a role where I can lead operations or customer success initiatives, improve processes, work cross-functionally, and drive measurable efficiency gains in a collaborative, growth-oriented company.

I am a Customer Success & Operations specialist with 7+ years optimizing cross-functional operations across SaaS, logistics, and health tech. I focus on vendor coordination, process documentation, KPI-driven performance monitoring, and improving support workflows to enhance user experience.

In my recent roles I managed multiple clients and vendors across markets, designed SOPs for pilot rollouts, and centralized communication systems to reduce conflicts and delays. I have driven measurable improvements — from reducing process bottlenecks and operational delays to achieving high forecast accuracy and cost savings.

I bring a data-oriented, pragmatic approach to operations: building dashboards, mapping workflows, and creating repeatable processes that scale. I thrive in remote and hybrid environments and partner with stakeholders to ensure smooth execution and continuous improvement.

Experience

Work history, roles, and key accomplishments

Partnerships & Operations Manager

Shout Collective

Jun 2024 - Aug 2025 (1 year 2 months)

Managed up to 8 active clients and coordinated 50+ vendors across AU and PH markets, improving vendor communication and reducing operational delays while ensuring on-time delivery of campaign milestones.

Vendor Management Client Relations Campaign Delivery SOP Development Performance Monitoring Reporting

Operations Lead

Tryko Tech

Sep 2023 - Jan 2024 (4 months)

Directed daily operations for a transport logistics startup, implemented SOPs for ride-hailing and delivery pilots, and streamlined workflows to resolve bottlenecks and improve vendor KPI performance.

Logistics Operations KPIs Workflow Optimization Cross Functional Collaboration

Freelance Business Consultant

Freelance

Jan 2018 - Jan 2024 (6 years)

Advised SMEs on operations, mapping and redesigning workflows and building SOPs and reporting frameworks that improved team efficiency by up to 20% and enhanced operational visibility.

Process Mapping Workflow Optimization SOP Development Systems Implementation Stakeholder Management

Executive Assistant / Operations Associate

Flight Health

Jan 2021 - Jan 2022 (1 year)

Supported the CEO and US medical partner sites by centralizing workflows and Athena Health processes, creating SOPs that reduced scheduling conflicts and process bottlenecks by 25%.

Operations Support Athena SOP Development Scheduling Remote Collaboration

Supply Chain Executive

Philip Morris International

Jun 2016 - Nov 2017 (1 year 5 months)

Achieved 95% demand forecast accuracy and led cost-reduction initiatives that saved approximately $48K through value stream mapping and process optimization across regional markets.

Value Streams Cost Optimization Inventory Management Logistics Coordination Data Analysis

Order Management Analyst

Procter & Gamble Singapore

Mar 2014 - Apr 2015 (1 year 1 month)

Managed end-to-end order management for major Philippine retailers, improved SAP AR reconciliation accuracy by 20%, reduced return cycles by 15%, and safeguarded ~$2M in potential bad debt.

Order Management Accounts Receivable SAP Returns Reduction Risk Mitigation Reporting

Education

Degrees, certifications, and relevant coursework

Ateneo de Manila University

Bachelor of Science, Management

2009 - 2013

Activities and societies: VP, Financial Resources, Ateneo Management Association; Junior Term Abroad: MiM International Business, Burgundy School of Business (2011)

Completed a Bachelor of Science in Management with leadership experience as VP, Financial Resources of the Ateneo Management Association and a junior term abroad in International Business.