Looking for a job

Estephanie De Gracia

@estephaniedegracia

Message

I optimize CRM, e-commerce, and marketing operations across SaaS platforms.

Philippines

Message

What I'm looking for

I'm seeking an operations-focused role where I can improve CRM workflows, manage digital tools and cross-platform processes, and contribute to an innovative, results-driven organization.

I've managed GoHighLevel operations at Signal, from client onboarding and workflows to pipelines, triggers, and campaign launches. I secured a 100% approval rate for A2P submissions while maintaining accurate lead flow and CRM performance.

At GoHighLevel and Growthscalers, I've supported SaaS implementations, integrations, migrations, e-commerce operations, and customer issues across Stripe, Shopify, Amazon Seller Central, eBay, and shipping platforms. I also managed creator and affiliate workflows, seller review follow-ups, inventory, and customer communications.

I use tools including GoHighLevel, ClickUp, Notion, Monday.com, Zoho CRM, Freshdesk, Zapier, Airtable, Canva, and CapCut to document workflows, monitor performance, and keep teams organized. I'm focused on improving processes and helping digital operations run smoothly.

Experience

Work history, roles, and key accomplishments

CRM & Operations Project Manager

Signal

May 2025 - Nov 2025 (6 months)

Oversaw full GoHighLevel operations, from client onboarding to workflows, pipelines, triggers, and campaign launches, ensuring smooth CRM performance and accurate lead flow. Secured a 100% approval rate for all A2P submissions, maintaining full compliance for client phone numbers and messaging.

GoHighLevel CRM Workflow Management Campaign Management Facebook Ads Meta Ad Library Canva Capcut ClickUp Notion Monday.Com Documentation SOPs

Customer Support Representative

GoHighLevel

Feb 2024 - Apr 2025 (1 year 2 months)

Provided expert guidance to resolve critical and/or outstanding issues impacting the successful implementation of SaaS B2B services including workflows, Stripe payments, pipelines, funnels, websites and domain troubleshooting. Utilized Freshchat and Freshdesk to maintain clear and responsive communication with clients.

GoHighLevel SaaS Customer Support Freshchat Freshdesk Stripe Workflow Management Pipelines Funnel Website Troubleshooting Domain Troubleshooting Zoom

E-commerce Support & Operations Specialist

Growthscalers

Jan 2024 - Dec 2024 (11 months)

Managed customer support across Amazon Seller Central, Shopify Admin, and eBay Seller Hub, handling inquiries, order issues, returns, refunds, and shipping-related problems with UPS/USPS. Improved seller ratings by managing Amazon 1–3-star review follow-ups and maintaining clear documentation of customer interactions.

Amazon Seller Central Shopify eBay Customer Support Order Management Returns Refunds Shipping UPS USPS Zoho CRM VoIP Amazon Creator Hub Awin Sales Outreach

Sales Development Representative I

Fresh Prints

Aug 2022 - Dec 2023 (1 year 4 months)

Managed client accounts through order processing and worked closely with Account Executives to develop and grow sales pipeline to consistently meet qualified opportunity targets. Successfully assisted inbound leads and performed lead qualification with predefined criteria, moving solid leads through the marketing funnel.

Sales Lead Qualification Customer Support Freshdesk Attentive Textline Zapier Airtable Asana Notion Marketing Campaigns Email Marketing

Education

Degrees, certifications, and relevant coursework

Compliancy Group

Certificate of HIPAA Workforce Proficiency, HIPAA Compliance

2024 - 2024

Earned the Certificate of HIPAA Workforce Proficiency in August 2024.

Traliant

Global Data Privacy Awareness, Data Privacy

2024 - 2024

Earned the Global Data Privacy Awareness certificate in August 2024.

GoHighLevel

Cybersecurity Awareness Certificate, Cybersecurity

2024 - 2024

Earned the Cybersecurity Awareness Certificate in August 2024.

GoHighLevel

GoHighLevel Certified Admin, GoHighLevel Administration

2024 - 2024

Earned the GoHighLevel Certified Admin certification in July 2024.

Coursera

Business Analysis and Process and Management, Business Analysis

2023 - 2023

Completed the Business Analysis and Process Management course in May 2023.

Google

Foundations of Project Management, Project Management

2023 - 2023

Completed the Foundations of Project Management course in June 2023.

TEFL Professional Institute – Teacher Record

TEFL Certificate, Teaching English as a Foreign Language

2022 - 2022

Earned the Teaching English as a Foreign Language (TEFL) Certificate in September 2022.

University of the Philippines - Los Baños

Bachelor of Science, Agribusiness Management and Entrepreneurship

2018 - 2022

Grade: Cum Laude

Graduated Cum Laude with a BS in Agribusiness Management and Entrepreneurship, major in Agribusiness Management. Nominee of the Honor Society of Phi Kappa Phi.