Mary Ann Felecia

At Atlas Copco Philippines Inc., I oversaw daily branch operations and coordinated scheduling and deployments for Field Service Engineers. I also handled accounts receivable and invoice preparation, and maintained warehouse and inventory records.

At Tailored Management, I designed and managed client programs, served as a primary point of contact, and monitored performance metrics. I worked with operations, finance, and service delivery teams to streamline processes.

At Teleperformance Philippines, I oversaw remote operations for retail and eCommerce accounts across email, chat, and phone support. Earlier, I managed teams and client relationships, monitored performance, and supported customer transactions and inventory workflows.