Thomas Alexander
@thomasalexander
I build customer relationships and drive pre-sales through high-volume multilingual account management.
CyprusWhat I'm looking for
I've supported customer growth and retention across Titanedge Securities, OBR Investments, Apple via Teleperformance, and Microsoft Dynamics 365 at Concentrix. My work spans onboarding, account management, pre-sales, lead generation, and after-sales support, regularly handling 30–80+ customer interactions per day.
I've worked with B2B and B2C customers across financial services, SaaS, cloud services, e-commerce, travel, healthcare, and consumer technology. I bring hands-on experience with CRM, Salesforce, SAP, MS Office, phone and email support, and Dutch, English, and German customer communication.
Experience
Work history, roles, and key accomplishments
Onboarding Consultant
Titanedge Securities
Mar 2023 - Sep 2023 (6 months)
Managed account onboarding and pre-sales activities via phone and email, handling approximately 40 first-time deposits monthly.
Education
Degrees, certifications, and relevant coursework
ROC De Amerlanden
Diploma, Multimedia Technology
2003 - 2007
Studied Multimedia Technology with focus on e-commerce, web design, graphic design, web development, and scripting.
Baarnsch Lyceum
VWO-4 Diploma, Science and Technology
1996 - 2003
Completed VWO-4 diploma in Science and Technology.
Tech stack
Software and tools used professionally
Availability
Location
CyprusAuthorized to work in
Job categories
Skills
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