Looking for Remote (WFH) Customer Service, Customer Success, Customer Onboarding. I have a high technical proficiency and a background in SaaS Sales and Marketing
Marinos H
@marinos
Looking for remote positions in Customer Support, Customer Success and other similar roles.
What I'm looking for
I'm a customer-focused professional with a background in SaaS, where I've spent several years helping users feel confident, supported, and heard. My experience spans lead generation, onboarding, and long-term customer success, with a strong emphasis on building trust and delivering a smooth, human-centric experience at every stage of the user journey.
I've trained new clients, supported existing ones, and worked closely with product and sales teams to ensure feedback loops are clear and customer needs are met. I know how to adapt my communication style to different audiences, whether it's walking a new user through setup, resolving a ticket calmly under pressure, or writing clear internal documentation to improve workflows.
I enjoy working remotely and thrive in roles where I can combine empathy, efficiency, and tech-savviness to solve problems. I'm looking for customer service, onboarding, or support roles where I can continue making a real difference for users while contributing to a smart, collaborative team.
Experience
Work history, roles, and key accomplishments
Comms, Marketing, Advertising Consultant
Freelance
Dec 2017 - Present (7 years 6 months)
Conduct market research and analysis for clients. Provide industry advice on the best marketing methods. Create processes to maximize operational efficiency. Consult on corporate brand image development. Advise on product design, packaging, sales promotions, and activations. Draft marketing plans for digital and traditional media promotion.
Commercial Manager
eBOS Technologies Ltd
Oct 2022 - Aug 2024 (1 year 10 months)
Identify clients’ software and business needs and produce requirement documents. Generate new business opportunities through various channels. Search and select potential clients and key decision makers. Generate sales leads and follow up with prospects. Lead execution of the company’s annual Business Development Plan. Manage implementation of the Marketing Plan.
Communications Associate
United Nations Development Programme (UNDP)
Dec 2019 - Dec 2023 (4 years)
Established and executed the Committee on Missing Persons in Cyprus’s Communication Strategy, identifying stakeholders and tailoring channels and messaging accordingly. Built media relations and disseminated mission updates, revamped web and social media presence, trained staff on communications, advised on crisis management, and led outreach campaigns to boost visibility and donor support.
Comms-Dissemination Strategy Consultant
Reos Partners
Aug 2022 - Dec 2022 (4 months)
Produced the Communications and Dissemination Strategy for the TSP Cyprus project. Drafted a 6-month campaign to share scenarios and boost dialogue for Cyprus reconciliation, engaging over 200 stakeholders. Developed communication materials and launched the dedicated website (cyprusfutures.org). Advised on event planning and social sensitivities for launch events across Cyprus.
Business Development Manager
Cellock Ltd
Feb 2021 - Oct 2022 (1 year 8 months)
Identify clients’ software and business needs and produce requirement documents; generate new business opportunities through various channels; search for and select potential clients and key decision makers; generate and follow up on sales leads; lead execution of the annual Business Development Plan; and manage implementation of the Marketing Plan.
Director of Intl. Marketing & Admissions
University of Nicosia
Feb 2016 - Dec 2017 (1 year 10 months)
Evaluate marketing/advertising opportunities in target markets; develop and oversee international marketing strategy and budgets; manage operations and staff; ensure branding consistency; attend global education fairs; supervise recruitment officers and call center; assess leads and follow up; build and optimize global agent networks; liaise with Ministries of Education, embassies, and consulates.
Marketing Manager
University of Nicosia
May 2014 - Feb 2016 (1 year 9 months)
Develop and execute marketing strategy; partner with agencies on major campaigns; ensure consistent messaging and branding across channels; research and secure cost-effective advertising; manage budgets; optimize media vendor relationships; coordinate PR for ongoing visibility; evaluate marketing performance.
Assistant VP - Operations & Marketing
CIIM - Cyprus International Institute of Management
Jan 2011 - May 2014 (3 years 4 months)
Restructured administrative operations by introducing new procedures, software, and revised roles; implemented task management workflows; managed operations and marketing; ensured communication between academic and administrative departments; coordinated marketing, advertising, PR, and events to boost market share; directed corporate relations; liaised with local and international partners.
On-Site Property Manager
Ogden & Company Real Estate, Inc
Jan 2005 - Jun 2006 (1 year 5 months)
Promote and rent apartments in a 42-unit property; serve as sole contact with ownership to ensure smooth operations; schedule maintenance and repairs with contractors; respond to tenants’ emergency calls; coordinate general building maintenance.
Internet Marketing & SEO Manager
Publishing Perfection Inc. - Fotosearch
Jan 2004 - Jun 2006 (2 years 5 months)
Coordinate marketing and SEO in the USA and 12 foreign-language operations across 50+ countries; manage 22 staff (12 local, 10 remote); oversee website translation and adaptation; design SEO web ads; create internal and external communication plans; represent the company at career fairs; research marketing opportunities, negotiate placements, and evaluate campaign performance.
Video News Editor
TMJ4 News (WTMJ-TV - E. W. Scripps Company)
Jun 2001 - Jun 2002 (1 year)
I collaborate closely with reporters and producers to coordinate content for hourly live newscasts, ensuring each broadcast flows smoothly. I screen and select audio and video material, conducting quality checks to meet broadcast standards. After curation, I edit video news stories—refining narrative, pacing, and technical elements—and integrate on-screen graphics to enhance viewer engagement.
TV Director & Assistant Producer
Sigma TV & Radio Ltd (Owned by Dias Media Group Ltd)
Jun 1997 - Aug 1999 (2 years 2 months)
I coordinate journalists and production staff to deliver seamless live news broadcasts, overseeing all television production operations from studio setup to on-air execution. I liaise with remote correspondents - managing feeds, confirming story angles, and troubleshooting technical issues—to ensure timely, accurate reporting across all platforms.
Education
Degrees, certifications, and relevant coursework
Marquette University
Master of Arts, Communication and Media Studies
2002 - 2004
Grade: 3.791/4
Magna Cum Laude Graduation Honor
Attended with the highest Merit Based Scholarship
Marquette University
Bachelor of Arts, Broadcast and Electronic Communication
1999 - 2001
Grade: 3.235/4
Attended with the highest Merit Based scholarship
"The Ignatius Scholarship"
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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