Looking for a job

Issa duba

@issaduba

An ambitious manager fluent in English, Arabic, and Russian, with strong expertise in sales conversion and customer care, particularly in the iGaming

Cyprus

Message

What I'm looking for

I seek a performance-driven role in sales or customer care where I can grow revenue, manage VIP and affiliate program, and work collaboratively with other departments.

I graduated from Touro University with a degree in Business Administration and am currently seeking a remote position that aligns with my experience in sales and customer care. I have strong communication skills in English and hands-on experience working with British and American clients. My background includes customer support and account management, with solid knowledge of handling clients through CRM systems and ensuring a high level of satisfaction and retention.

Experience

Work history, roles, and key accomplishments

CRM Sales Manager

First Bit

Jun 2024 - Aug 2025 (1 year 2 months)

Prospected and acquired B2B clients offered them Bitrix24 CRM solutions.
Conducted demos and consultations to assess client needs and demonstrate relevant modules CRM tasks
automation communication tools.
Managed client relationships post-sale to ensure subscription renewal and upsell opportunity.
Coordinated with technical staff to execute customisations integrations and API-based solutions.

Negotiation Account Management Upselling technical coordination

iGaming Affiliate Manager

1xBet

Dec 2022 - Mar 2024 (1 year 3 months)

1- Added potential agents to the company's official Telegram account and sent them scripts with information about the conditions and terms.
2- Convinced interested agents to engage with the Revenue share program and bring their players to the platform.
3. Used the company software "Reddy" to exchange information with other department.
5. Report any technical issues received from agents.

Affiliate Recruitment Onboarding CRM Collaboration Tools (Reddy)Troubleshooting Negotiation Upselling

VIP Account Manager

Casino Rocket

Mar 2019 - Oct 2022 (3 years 7 months)

Initiated phone calls in response to VIP client requests and handled their complaints.
Upsold VIP clients through calls by offering bonuses on their next deposits, introducing new slot games, and providing free birthday bonuses.
Contacted former VIP clients to encourage them to return to the platform.
Collaborated with the technical department to report bugs and issues in slot games.

Telemarketing Customer Support Retention Upselling CRM