Kristof Renotte
@kristofrenotte
Experienced account manager with a strong background in customer support.
What I'm looking for
With over a decade of experience in account management and customer support, I have developed a robust skill set that allows me to effectively assist clients and drive business success. My journey began in technical customer support for the Belgian government, where I honed my communication skills and learned the importance of client satisfaction.
Throughout my career, I have held various roles in the gaming and financial sectors, including positions at Sonos and Betsson. My ability to convert and retain clients has been a key factor in my success, as I consistently strive to build strong relationships and provide exceptional service. I am proficient in multiple languages, which enables me to connect with a diverse clientele and address their unique needs.
Most recently, I worked as an account manager in Limassol, where I focused on client retention and market education. My technical knowledge, combined with my passion for helping clients succeed, makes me a valuable asset to any team. I am eager to bring my expertise to a new opportunity where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Account Manager (retention)
InoVeite
Apr 2024 - Jul 2024 (3 months)
Assisted clients with technical issues and market explanations, focusing on building relationships with Dutch-speaking clients.
Account Manager (retention)
ColmexPro/Tradenet
Jun 2023 - Jan 2024 (7 months)
Focused on client retention by assisting with technical issues and building relationships with Dutch-speaking clients.
Account Manager
ColmexPro/Tradenet
Jul 2021 - Jun 2023 (1 year 11 months)
Introduced clients to various financial products and assisted them with demo accounts and KYC processes.
Account Manager
FXVC
Jan 2021 - Jul 2021 (6 months)
Focused on client conversion and KYC processes for Dutch, English, and French-speaking clients.
Account Manager
FXBFI
Jan 2019 - Jan 2021 (2 years)
Converted new clients and guided them through the platform and payment options, focusing on the Dutch, French, and English markets.
VIP Customer Support / Casino Coordinator
Betsson
Apr 2016 - Jan 2019 (2 years 9 months)
Assisted high valued players with queries, managed promotions, and coordinated casino operations in Dutch and English.
Technical Sales
Sonos
Jun 2011 - Feb 2016 (4 years 8 months)
Engaged in technical sales, promoting Sonos products and assisting customers in Dutch.
Technical Customer Support
EDS
Mar 2004 - Dec 2010 (6 years 9 months)
Provided technical customer support for the Belgian Government, assisting users in Dutch and English with various technical issues.
Education
Degrees, certifications, and relevant coursework
Kristof hasn't added their education
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