Theodora Ushie
@theodoraushie
I turn high-volume outreach into qualified appointments, loyal clients, and measurable sales growth.
What I'm looking for
I've driven outbound prospecting, appointment setting, and client success across FinallyAnswered, Smartly Digital Solutions, ShipX, Insurance Supermarket, and real estate campaigns. I consistently exceed cold-calling KPIs, turning cold leads into qualified appointments and paying customers through empathy, persuasion, and strong objection handling.
At Smartly Digital Solutions, I onboarded 20–30 clients monthly, served as the primary contact for 150+ active accounts, reduced onboarding time by 30%, and maintained 90%+ satisfaction by resolving issues within 24 hours. Across insurance, shipping, roofing, and real estate roles, I've handled up to 300 calls daily while maintaining accurate CRM records and building lasting client relationships.
I'm equally comfortable supporting customers, coordinating teams, managing workflows, and creating content that grows online audiences. I bring remote-work discipline, clear communication, and a consistent focus on results.
Experience
Work history, roles, and key accomplishments
Appointment Setter
FinallyAnswered
May 2025 - Mar 2026 (10 months)
Made 150 to 200 outbound calls per day, generating 25 to 50 qualified leads and scheduling 10 to 15 appointments weekly. Maintained a 15% to 25% lead-to-appointment conversion rate and 90% to 98% CRM data accuracy.
Outbound|Inbound Real Estate Cold Caller
Purchase My Property
Jan 2025 - Jan 2026 (1 year)
Made 150 to 300 outbound calls per day, generating 25 to 50 qualified leads and scheduling 10 to 20 appointments weekly. Maintained a 15% to 25% lead-to-appointment conversion rate and 90% to 98% CRM data accuracy.
Client Success Manager
Smartly Digital Solutions
Apr 2023 - Jan 2026 (2 years 9 months)
Onboarded 20 to 30 new clients monthly, reducing onboarding time by 30%. Served as primary contact for 150+ active accounts, resolving issues within 24 hours and maintaining over 90% satisfaction scores.
Outbound Cold Caller | Team Supervisor
Safeguard Roofing - CCDocs
Jan 2021 - Jan 2026 (5 years)
Supervised daily cold calling operations, managed schedules and task allocation for a team, and conducted 150+ outbound calls daily. Improved lead conversion by 25% and ranked in the top 10% for productivity and call quality.
Inbound Sales Specialist
ShipX
Jun 2025 - Dec 2025 (6 months)
Handled 80+ inbound calls daily, qualifying leads and boosting pipeline conversion by 50%. Closed 20 to 30 percent of inbound leads monthly and processed orders and tracked shipments.
Inbound Cold Caller / Insurance Qualifier
Insurance Supermarket Inc.
Feb 2024 - Jun 2025 (1 year 4 months)
Handled 80+ inbound calls daily, qualifying leads and boosting pipeline conversion by 30%. Educated leads on offerings and transferred qualified leads to advisors.
Customer Service Representative
Danby Appliances Inc.
Jun 2022 - Nov 2024 (2 years 5 months)
Assisted 50+ customers daily with inquiries and troubleshooting for small home appliances. Achieved 95%+ customer satisfaction and reduced repeat inquiries by 20%.
Outbound Cold Caller/ Insurance Qualifier
Call Experts - Insurance Supermarket Inc.
Aug 2022 - Feb 2024 (1 year 6 months)
Conducted 150+ outbound calls daily, converting leads into appointments and improving lead conversion by 25%. Ranked in the top 10% for productivity and call quality.
Content Creator & Writer
Get Skilled Africa
Feb 2020 - Jan 2024 (3 years 11 months)
Created and curated engaging content for online platforms. Managed social media accounts and participated in outreach campaigns.
Blogger & Content Creator
KUWT Blog
Feb 2018 - Jan 2024 (5 years 11 months)
Conducted keyword research and implemented SEO best practices, driving organic traffic. Fostered a loyal community and generated passive income through sponsored posts and AdSense.
Real Estate Cold Caller
Acadia Cornerstone Real Estate
Sep 2021 - Jun 2023 (1 year 9 months)
Conducted high-volume cold calling campaigns, increasing monthly sales by 25%-40%. Assessed property owner needs and proposed tailored solutions.
Virtual Assistant
Procurement Services
Nov 2018 - Apr 2023 (4 years 5 months)
Supported clients with scheduling, emails, and customer service, increasing sales by 30%. Managed social media accounts and streamlined processes using Trello, Slack, and Asana.
Outbound Call Center Agent
Affordable Rent To Own
May 2021 - Aug 2022 (1 year 3 months)
Conducted outbound cold calls to prospective homebuyers, introducing rent-to-own homes. Used CRM tools to log calls and track conversion metrics.
Education
Degrees, certifications, and relevant coursework
Veritas University
Doctor of Pharmacy, Pharmacy
Pursuing a Doctor of Pharmacy degree with an expected graduation in April 2027.
University of Calabar
Bachelor of Pharmacy, Pharmacy
Completed a Bachelor of Pharmacy degree in October 2017.
Sacred Heart Girls International Secondary School
Secondary School Certificate, General Studies
Completed secondary education with West African Examination Council and National Examination Council certifications in June 2017.
Availability
Location
Authorized to work in
Job categories
Skills
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