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Theodora UshieTU
Open to opportunities

Theodora Ushie

@theodoraushie

I turn high-volume outreach into qualified appointments, loyal clients, and measurable sales growth.

Nigeria
Message

What I'm looking for

I'm looking for a remote role where I can grow sales, customer success, or client operations through lead generation, onboarding, relationship management, and excellent customer experiences.

I've driven outbound prospecting, appointment setting, and client success across FinallyAnswered, Smartly Digital Solutions, ShipX, Insurance Supermarket, and real estate campaigns. I consistently exceed cold-calling KPIs, turning cold leads into qualified appointments and paying customers through empathy, persuasion, and strong objection handling.

At Smartly Digital Solutions, I onboarded 20–30 clients monthly, served as the primary contact for 150+ active accounts, reduced onboarding time by 30%, and maintained 90%+ satisfaction by resolving issues within 24 hours. Across insurance, shipping, roofing, and real estate roles, I've handled up to 300 calls daily while maintaining accurate CRM records and building lasting client relationships.

I'm equally comfortable supporting customers, coordinating teams, managing workflows, and creating content that grows online audiences. I bring remote-work discipline, clear communication, and a consistent focus on results.

Experience

Work history, roles, and key accomplishments

FI

Appointment Setter

FinallyAnswered

May 2025 - Mar 2026 (10 months)

Made 150 to 200 outbound calls per day, generating 25 to 50 qualified leads and scheduling 10 to 15 appointments weekly. Maintained a 15% to 25% lead-to-appointment conversion rate and 90% to 98% CRM data accuracy.

PP

Outbound|Inbound Real Estate Cold Caller

Purchase My Property

Jan 2025 - Jan 2026 (1 year)

Made 150 to 300 outbound calls per day, generating 25 to 50 qualified leads and scheduling 10 to 20 appointments weekly. Maintained a 15% to 25% lead-to-appointment conversion rate and 90% to 98% CRM data accuracy.

SS

Client Success Manager

Smartly Digital Solutions

Apr 2023 - Jan 2026 (2 years 9 months)

Onboarded 20 to 30 new clients monthly, reducing onboarding time by 30%. Served as primary contact for 150+ active accounts, resolving issues within 24 hours and maintaining over 90% satisfaction scores.

SC

Outbound Cold Caller | Team Supervisor

Safeguard Roofing - CCDocs

Jan 2021 - Jan 2026 (5 years)

Supervised daily cold calling operations, managed schedules and task allocation for a team, and conducted 150+ outbound calls daily. Improved lead conversion by 25% and ranked in the top 10% for productivity and call quality.

II

Inbound Cold Caller / Insurance Qualifier

Insurance Supermarket Inc.

Feb 2024 - Jun 2025 (1 year 4 months)

Handled 80+ inbound calls daily, qualifying leads and boosting pipeline conversion by 30%. Educated leads on offerings and transferred qualified leads to advisors.

DI

Customer Service Representative

Danby Appliances Inc.

Jun 2022 - Nov 2024 (2 years 5 months)

Assisted 50+ customers daily with inquiries and troubleshooting for small home appliances. Achieved 95%+ customer satisfaction and reduced repeat inquiries by 20%.

CI

Outbound Cold Caller/ Insurance Qualifier

Call Experts - Insurance Supermarket Inc.

Aug 2022 - Feb 2024 (1 year 6 months)

Conducted 150+ outbound calls daily, converting leads into appointments and improving lead conversion by 25%. Ranked in the top 10% for productivity and call quality.

KB

Blogger & Content Creator

KUWT Blog

Feb 2018 - Jan 2024 (5 years 11 months)

Conducted keyword research and implemented SEO best practices, driving organic traffic. Fostered a loyal community and generated passive income through sponsored posts and AdSense.

AE

Real Estate Cold Caller

Acadia Cornerstone Real Estate

Sep 2021 - Jun 2023 (1 year 9 months)

Conducted high-volume cold calling campaigns, increasing monthly sales by 25%-40%. Assessed property owner needs and proposed tailored solutions.

AO

Outbound Call Center Agent

Affordable Rent To Own

May 2021 - Aug 2022 (1 year 3 months)

Conducted outbound cold calls to prospective homebuyers, introducing rent-to-own homes. Used CRM tools to log calls and track conversion metrics.

Education

Degrees, certifications, and relevant coursework

Veritas University logoVU

Veritas University

Doctor of Pharmacy, Pharmacy

Pursuing a Doctor of Pharmacy degree with an expected graduation in April 2027.

University of Calabar logoUC

University of Calabar

Bachelor of Pharmacy, Pharmacy

Completed a Bachelor of Pharmacy degree in October 2017.

SS

Sacred Heart Girls International Secondary School

Secondary School Certificate, General Studies

Completed secondary education with West African Examination Council and National Examination Council certifications in June 2017.

Tech stack

Software and tools used professionally

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