Open to opportunities

Thelma Obasi

@thelmaisakiduser

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Marketing professional skilled in customer IT support, sales, and operations with measurable impact.

Nigeria

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What I'm looking for

I am seeking a role where I can combine administrative and customer support to drive measurable growth, mentor colleagues, and improve operational processes.

I am a results-driven marketing manager and customer support professional with experience driving brand awareness, lead generation, and operational improvements across logistics and consulting environments. I have led marketing campaigns that increased lead generation by 30%, improved client satisfaction and workplace harmony by 30%, and reduced invoice errors by 60% through accurate reporting and process improvements.

I bring hands-on experience in sales, client onboarding, project coordination, and customer IT support tools like Trello, Asana, Slack, and Zapier, along with strong Excel and reporting skills. I enjoy mentoring new employees, building stakeholder relationships with educational institutions and enterprise clients, and applying data-driven processes to deliver reliable results.

Experience

Work history, roles, and key accomplishments

Current

Marketing Manager

Current

Wagz Consulting Nigeria Limited

Jul 2025 - Present (2 months)

Developed and executed marketing campaigns that increased brand awareness and lead generation by 30%, built relationships with educational prospects, and trained new marketing staff while producing weekly performance reports.

Marketing Strategy Lead Generation Client Relationship Management Reporting Training CRM Campaign Management

Sales Representative

Wagz Consulting Nigeria Limited

Jun 2025 - Jul 2025 (1 month)

Engaged clients and prospects across Lagos to assess needs, provide tailored solutions, and collaborate with the team to meet sales targets during a frontline sales assignment.

Customer Engagement Consultative Sales Prospecting Relationship Building Sales Targets Negotiation CRM

Office Assistant / Receptionist

Whao Logistics Limited

Feb 2024 - Jun 2025 (1 year 4 months)

Managed partner and vehicle documentation, tracked nationwide depot service activities, acted as client liaison improving customer satisfaction by 30%, and produced month-end reports that reduced invoice errors by 60%.