Ijeoma Udeh

I am a dedicated and results-driven Marketing graduate from Enugu State University of Science & Technology, with hands-on experience as a Customer Service Officer. My academic background, combined with my customer-centric skills, positions me to contribute effectively to a dynamic marketing role. I am eager to leverage my strong communication abilities and problem-solving expertise to drive customer satisfaction and business growth.

In my current role as a Customer Service Representative at Lagos State Internal Revenue, I have successfully delivered comprehensive support, addressing inquiries and resolving complaints to ensure high customer satisfaction. My efforts have led to a 20% increase in customer satisfaction ratings and a 95% customer retention rate. Additionally, my volunteer experience as a Marketing Officer in a community outreach initiative allowed me to develop and execute a digital marketing strategy that significantly increased online engagement and event attendance.