Open to opportunities

Nia Williams

@niawilliams

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Customer-focused professional with expertise in sales and service.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With over five years of experience in sales, customer service, and reservation management, I pride myself on connecting customers with the right products and services. My background in high-end fashion and retail has equipped me with the skills to drive sales through upselling while ensuring a high level of customer satisfaction.

Throughout my career, I have worked with reputable brands such as Uhaul Moving and Storage, Hertz, and Nordstrom. My education in business administration complements my hands-on expertise, allowing me to approach challenges with a positive and efficient mindset. I am eager to join a dynamic team where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Reservation & Sales Agent

Uhaul Moving and Storage

May 2021 - Jan 2022 (8 months)

Assisted customers in creating accurate reservations and cross-sold additional services based on their moving needs. Maintained high standards of customer service to ensure satisfaction and repeat business.

Customer Relationship Management Conflict Resolution Time Management

Counter Sales Representative

Hertz

Oct 2019 - Mar 2020 (5 months)

Processed customer rentals and ensured accurate transactions while promoting optional services to enhance customer satisfaction. Managed rental returns and performed quality checks.

Conflict Resolution Time Management Customer Relationship Management

Sales Associate

Nordstrom

Nov 2017 - Oct 2019 (1 year 11 months)

Provided personalized customer service in a luxury retail environment, assisting clients with high-end fashion selections. Contributed to sales goals through upselling and building strong customer relationships.

Customer Relationship Management Upselling

Education

Degrees, certifications, and relevant coursework

Ivy Technical Community College

Associates of Science, Business Administration

2023 - 2025

Pursuing an Associates of Science in Business Administration, focusing on the principles of business management, customer service, and operational efficiency.