Shawanna Forrest
@shawannaforrest
Dedicated customer service and sales professional with 10+ years experience.
What I'm looking for
I am a dedicated and results-driven Customer Service and Sales Professional with over 10 years of progressive experience in high-volume, fast-paced environments. My proven ability to lead teams, drive sales, streamline operations, and deliver exceptional customer experiences has been a cornerstone of my career. I excel at problem-solving, team development, and building strong client relationships, which has allowed me to consistently meet or exceed sales targets.
Throughout my career, I have honed my skills in CRM management, call center supervision, and conflict resolution. In my current role at 3 Men Movers, I build rapport with potential clients to assess their moving needs and recommend tailored service solutions. My experience as a Call Center Supervisor at ACS has equipped me with the ability to train and coach high-performing teams, ensuring timely responses to customer inquiries and maximizing satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Customer Service - Sales
3 Men Movers
Feb 2023 - Present (2 years 5 months)
Built rapport with potential clients to assess moving needs and recommend tailored service solutions. Delivered outstanding customer service by addressing inquiries, resolving issues, and guiding customers through the booking process.
Call Center Supervisor
ACS
Jan 2021 - Present (4 years 6 months)
Supervised and supported a high-performing call center team in a fast-paced environment. Provided comprehensive training and coaching to new and existing representatives, enhancing service quality and team efficiency.
Return Operations Supervisor
Enterprise Holdings
Jul 2019 - Present (6 years)
Oversaw daily vehicle return operations to ensure smooth, accurate processing and outstanding customer experiences. Led return agents in a fast-paced airport setting, ensuring safety, efficiency, and customer satisfaction.
Return Operations Supervisor
Hertz
Dec 2010 - Present (14 years 7 months)
Directed a team handling customer vehicle returns, ensuring smooth, efficient, and positive final impressions. Resolved billing discrepancies and customer concerns with professionalism and urgency.
Education
Degrees, certifications, and relevant coursework
Rainier Beach High School
High School Diploma, General Studies
Grade: GPA: 3.9 – Honor Roll
Completed high school education, earning a High School Diploma. Achieved a GPA of 3.9 and was recognized on the Honor Roll upon graduation in June 2008.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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