Shawanna ForrestSF
Open to opportunities

Shawanna Forrest

@shawannaforrest

Dedicated customer service and sales professional with 10+ years experience.

United States
Message

What I'm looking for

I am looking for a role that values team collaboration and offers opportunities for growth.

I am a dedicated and results-driven Customer Service and Sales Professional with over 10 years of progressive experience in high-volume, fast-paced environments. My proven ability to lead teams, drive sales, streamline operations, and deliver exceptional customer experiences has been a cornerstone of my career. I excel at problem-solving, team development, and building strong client relationships, which has allowed me to consistently meet or exceed sales targets.

Throughout my career, I have honed my skills in CRM management, call center supervision, and conflict resolution. In my current role at 3 Men Movers, I build rapport with potential clients to assess their moving needs and recommend tailored service solutions. My experience as a Call Center Supervisor at ACS has equipped me with the ability to train and coach high-performing teams, ensuring timely responses to customer inquiries and maximizing satisfaction and retention.

Experience

Work history, roles, and key accomplishments

3M
Current

Customer Service - Sales

3 Men Movers

Feb 2023 - Present (2 years 5 months)

Built rapport with potential clients to assess moving needs and recommend tailored service solutions. Delivered outstanding customer service by addressing inquiries, resolving issues, and guiding customers through the booking process.

Education

Degrees, certifications, and relevant coursework

RS

Rainier Beach High School

High School Diploma, General Studies

Grade: GPA: 3.9 – Honor Roll

Completed high school education, earning a High School Diploma. Achieved a GPA of 3.9 and was recognized on the Honor Roll upon graduation in June 2008.

Tech stack

Software and tools used professionally

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Shawanna Forrest - Customer Service - Sales - 3 Men Movers | Himalayas