Tess F
@tessf
Senior customer success manager, team lead, startup and sales savvy
United StatesWhat I'm looking for
Originally from southern Mississippi, my journey has taken me from my hometown in Natchez, to Beijing, London, and now New Orleans.
With a lot of adventures in between (ask me about my travels!) ✈️
My career began in Beijing where I gained valuable experiences working in cross-cultural, dynamic environments while using Mandarin Chinese and gaining a deeper understanding of local culture and customs. There, I worked with a gig economy startup and later a local investment firm.
After four years in China, I moved to London and worked with a female-founded tech recruitment company. Learning a lot about entrepreneurship, growth, and the European market in the process.
Following Turing Talent, I joined Swyg to lead sales & partnerships, while also contributing to marketing.
Naturally startup savvy, I have worn many hats in my career. The common thread always being a passion for people and creative problem-solving. Currently, I work with customers at GoodTime to help them drive seamless, efficient interview scheduling processes for talent teams, candidates, and interviewers.
Top 5 CliftonStrengths (from Gallup) - leading with Relationship Building themes
Adaptability | Developer | Positivity | Input | Empathy
Some of the many things I do for fun:
🎧 anything music related - record collecting, gigs, making playlists
🥑 cooking - mostly vegan and Chinese dishes
📷 photography - a little dslr, a little 35mm
🧳 traveling off beaten paths
Experience
Senior Customer Success Manager
GoodTime.io
Feb 2022 - Present (2 years 3 months)
I joined GoodTime to help them scale their meeting optimization product while leveling up my own customer success knowledge and skills. I focus mainly on helping customers achieve their scheduling and hiring efficiency goals by nurturing strategic, data-driven partnerships with mainly Enterprise customers.
Head of Strategic Partnerships
Swyg
May 2020 - Dec 2021 (1 year 7 months)
I joined Swyg as the first commercial hire, brought on to manage revenue ops.
Head of Marketing & Ops
Turing Talent
Oct 2018 - Apr 2020 (1 year 6 months)
I was the first and only go-to-market employee (early-stage hire) at Turing Talent. Hired originally as BD Manager, I was quickly promoted to Head of Marketing and Ops focused on candidate network growth & customer success.
International Affairs Consultant
Royal Seal Group International
May 2017 - May 2018 (1 year)
I joined Royal Seal as the only foreign consultant on the team managing English-language operations and international collaboration.
Marketplace Manager
Pingo Space
Sep 2015 - Aug 2017 (1 year 11 months)
I was hired as an early-stage key team member of an emerging start up, to build the client base and drive platform activity growth. I implemented commercial strategies which resulted in 70+% growth of the customer base and provided customer success support to 30+ customers on a daily basis.
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