Tess FTF
Looking for a job

Tess F

@tessf

Senior customer success manager, team lead, startup and sales savvy

United States
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What I'm looking for

Originally from southern Mississippi, my journey has taken me from my hometown in Natchez, to Beijing, London, and now New Orleans.

With a lot of adventures in between (ask me about my travels!) ✈️

My career began in Beijing where I gained valuable experiences working in cross-cultural, dynamic environments while using Mandarin Chinese and gaining a deeper understanding of local culture and customs. There, I worked with a gig economy startup and later a local investment firm.

After four years in China, I moved to London and worked with a female-founded tech recruitment company. Learning a lot about entrepreneurship, growth, and the European market in the process.

Following Turing Talent, I joined Swyg to lead sales & partnerships, while also contributing to marketing.

Naturally startup savvy, I have worn many hats in my career. The common thread always being a passion for people and creative problem-solving. Currently, I work with customers at GoodTime to help them drive seamless, efficient interview scheduling processes for talent teams, candidates, and interviewers.

Top 5 CliftonStrengths (from Gallup) - leading with Relationship Building themes

Adaptability | Developer | Positivity | Input | Empathy

Some of the many things I do for fun:

🎧 anything music related - record collecting, gigs, making playlists

🥑 cooking - mostly vegan and Chinese dishes

📷 photography - a little dslr, a little 35mm

🧳 traveling off beaten paths

Experience

GO
Current

Senior Customer Success Manager

GoodTime.io

Feb 2022 - Present (2 years 3 months)

I joined GoodTime to help them scale their meeting optimization product while leveling up my own customer success knowledge and skills. I focus mainly on helping customers achieve their scheduling and hiring efficiency goals by nurturing strategic, data-driven partnerships with mainly Enterprise customers.

Degreed logoDE

International Marketing Manager

Jun 2020 - Dec 2020 (6 months)

I joined Degreed's international marketing team to help the product + service expand to international markets in Europe, LATAM, and APAC

TT

Head of Marketing & Ops

Turing Talent

Oct 2018 - Apr 2020 (1 year 6 months)

I was the first and only go-to-market employee (early-stage hire) at Turing Talent. Hired originally as BD Manager, I was quickly promoted to Head of Marketing and Ops focused on candidate network growth & customer success.

RI

International Affairs Consultant

Royal Seal Group International

May 2017 - May 2018 (1 year)

I joined Royal Seal as the only foreign consultant on the team managing English-language operations and international collaboration.

PS

Marketplace Manager

Pingo Space

Sep 2015 - Aug 2017 (1 year 11 months)

I was hired as an early-stage key team member of an emerging start up, to build the client base and drive platform activity growth. I implemented commercial strategies which resulted in 70+% growth of the customer base and provided customer success support to 30+ customers on a daily basis.

Tech stack

Learn about the tools and technologies that Tess likes to use.

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