Career growth, Work-life balance, Great management/leadership
Rudolf Nierras
@rudolfnierras
Your own business intrapreneur
United StatesWhat I'm looking for
I'm a versatile professional with a proven track record of making things happen. From elevating customer satisfaction scores at Lyft by resolving complex issues to saving companies significant costs during the pandemic, I'm driven by results. My experience ranges from teaching English to Chinese children to spearheading digital transformation initiatives as a Solutions Architect apprentice at Microsoft. I've also dabbled in the world of distilling and explored the realm of startups. With a passion for innovation and an eye for detail, I'm constantly seeking new opportunities to create impact and drive change.
⭐ Received 100% Customer Satisfaction (CSAT) that prevented hub to drop below company standards.
⭐ Collaborated with over 15+ contractors and vendors to form deliverables for projects with unknown statuses and set project deadlines.
⭐ Increased billing rate by 100% by creating an Excel sheet to eliminate wastage of time and redundant tasks.
⭐ Reduced project expenses by 70% through project requirement analysis
⭐ Led successful pandemic cost-saving measures, reducing company salaries and wages by 66% while
concurrently managing marketing, business strategy, and brand awareness, resulting in a 50% increase.
Let's connect and collaborate on the next big thing.
Experience
- Elevated Customer Satisfaction Score (CSAT) by 12%, demonstrating exceptional bilingual interpersonal skills and problem-solving abilities, while contributing to the expansion of Lyft's service map with 50+
curated locations, ensuring a seamless UI/UX experience for users.
- Provided expert guidance to 150+ Lyft drivers facing app-related issues, sign-up challenges
Tech stack
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