Danny Knuerr

Own an enterprise and mid-market portfolio of 135 accounts totalling over $2M ARR, leading renewals, QBRs, and expansion efforts that drove $270K in upsell revenue and ~90% logo retention over two years.

Managed a peak portfolio of 243 customers across segments, owned onboarding and lifecycle programs, and led initiatives that generated 400+ verified G2 reviews and improved operational onboarding workflows.

Managed high-value global B2B and B2C enterprise accounts, led L&D onboarding and enablement, and delivered scalable training resources that increased adoption and improved time-to-value.

Managed a diverse portfolio of global clients, acted as primary platform expert to drive adoption and retention, and coordinated cross-functional efforts for onboarding and migrations to support ARR growth.

Delivered multichannel customer support, exceeded service-level targets and CSAT goals, resolved technical inquiries, and improved fulfilment processes to enhance customer satisfaction.

Supported festival operations and administration, coordinated logistics and communications to ensure smooth event delivery and stakeholder coordination.

Created marketing content and multimedia for local lifestyle publisher to drive engagement and support brand presence across channels.

Produced international marketing content to support university outreach and communications for global programs and partnerships.

Completed coursework toward a Bachelor of Science in International Business Administration and Management with study at Linköping University.

Participated in international study exchange as part of a Bachelor of Science program in International Business Administration and Management.

Completed a Bachelor of Arts in Digital Cinema Production focusing on film production techniques and media creation.