TUTessa User
@tessauser
Detail-oriented customer service professional with 10+ years of experience.
United KingdomWhat I'm looking for
As a friendly and detail-oriented customer service professional, I bring over 10 years of experience in client-facing roles across the wellness, beauty, and service industries. My journey has equipped me with a proven ability to manage high-volume customer interactions with empathy, professionalism, and efficiency. I excel in resolving issues, supporting customer needs remotely, and maintaining high levels of client satisfaction.
Currently, I am a Freelance Skincare Specialist in London, where I provide bespoke skincare consultations and treatments. My role involves maintaining client records, handling bookings, and offering skincare advice. Previously, I served as a Senior Therapist at Kalon Beauty Ltd, where I delivered high-quality treatments and mentored junior therapists. My experience also includes working as a Spa Therapist and Beauty Therapist, where I consistently exceeded sales targets and built strong client relationships.
Experience
Work history, roles, and key accomplishments
Freelance Skincare Specialist
Self-employed
Jan 2022 - Present (3 years 6 months)
Provided bespoke skincare consultations and treatments for diverse clients. Managed business operations including customer service, online scheduling, and stock control.
Senior Therapist
Kalon Beauty Ltd
Jan 2021 - Dec 2022 (1 year 11 months)
Delivered high-quality treatments while supporting daily operations. Mentored junior therapists and managed bookings, inventory, and cleanliness standards.
Spa Therapist
Angelica Retreat
Jan 2015 - Dec 2021 (6 years 11 months)
Provided luxury spa treatments and assisted with front-of-house and admin tasks. Built strong client relationships, consistently exceeding monthly product sales targets.
Beauty Therapist
My Brazilian Waxing Ltd
Jan 2013 - Dec 2015 (2 years 11 months)
Delivered excellent customer care and assisted with daily salon operations. Provided a range of treatments including waxing, massage, and spray tanning.
Beauty Therapist
Essentials by Melvina & Friends
Jan 2010 - Dec 2013 (3 years 11 months)
Offered a wide range of treatments including facials, massage, and manicures. Built strong rapport with clients and contributed to a welcoming salon environment.
Nursery Nurse
Various
Jan 2006 - Dec 2011 (5 years 11 months)
Worked in multiple childcare settings, developing communication, patience, and organisational skills. Gained experience in child development and care.
Education
Degrees, certifications, and relevant coursework
Unknown
VRQ Level 3 in Beauty Therapy, Beauty Therapy
Completed comprehensive training in beauty therapy, covering advanced techniques and client care. Acquired expertise in various beauty treatments and salon operations.
Unknown
A Levels, Humanities and Social Sciences
Studied English Literature & Language, Sociology, and Psychology at A Level. Developed strong analytical, critical thinking, and communication skills.
Unknown
GCSEs, General Studies
Achieved 7 GCSEs, including Maths and English. Gained foundational knowledge across a range of subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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