Open to opportunities

kajal shrestha

@kajalshrestha

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Enthusiastic customer service professional with a passion for excellence.

United Kingdom

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What I'm looking for

I am looking for a role in a supportive team that values customer satisfaction and offers opportunities for growth.

I am an enthusiastic and empathetic Customer Service Professional with over 2 years of experience delivering exceptional service in fast-paced environments. My ability to manage inbound queries and resolve issues with care and efficiency has been proven in my previous roles. I am adept in using various tools, including Microsoft Office and CRM systems, which allows me to maintain accurate records and provide top-notch support to customers.

My passion for natural skincare drives my commitment to supporting customer needs with a positive and bubbly personality. I am seeking to contribute to a collaborative, in-office team like MooGoo's, where I can focus on excellence in customer satisfaction. I believe that my friendly demeanor and strong communication skills will make a significant impact in any customer service setting.

Experience

Work history, roles, and key accomplishments

Keyholder

Merkur Slots

Oversaw daily operations and ensured smooth shift transitions, including opening and closing duties. Delivered excellent customer service by assisting guests, resolving complaints, and ensuring a welcoming environment.

Customer Service Regulatory Compliance Conflict Resolution Team Leadership

Data Entry Assistant

Confidential Company

Entered, updated, and maintained accurate data related to inventory, sales, and production using Excel and internal database systems. Managed digital and physical filing systems for purchase orders, invoices, and shipment documents.

Data Entry Microsoft Excel Database Management Record keeping Administrative Support Data Protection

Education

Degrees, certifications, and relevant coursework

University of Greenwich

Business Analytics, Business Analytics

2024 -

Currently pursuing a degree in Business Analytics at the University of Greenwich, focusing on data analysis and business intelligence. This program is equipping me with the skills to interpret complex data and make informed business decisions.

Kathmandu Model College

Bachelor in Business Administration, Business Administration

2017 - 2022

Grade: 3.8

Completed a Bachelor in Business Administration at Kathmandu Model College, gaining a strong foundation in business principles and management. Achieved a GPA of 3.8, demonstrating academic excellence and dedication to my studies.