Ayisha Asuni
@ayishaasuni
Organized customer service professional with diverse experience.
What I'm looking for
I am a highly organized and efficient individual with a strong background in customer service across various sectors. My experience includes working as a Remote Mortgage Advisor at Santander, where I informed customers about their mortgage details and provided redemption statements. I excel in managing customer inquiries and ensuring a smooth process for clients, which has honed my communication skills and attention to detail.
In addition to my role at Santander, I have worked in different capacities, including as a Receptionist/Administrator at Ritz Recruitment, where I supported management and improved IT systems. My time as a Make-Up Artist/Beauty Advisor allowed me to develop my skills in client relations and sales, providing personalized advice on cosmetic products. I thrive in fast-paced environments and am dedicated to delivering exceptional customer service.
Experience
Work history, roles, and key accomplishments
Remote Mortgage Advisor
Santander
Dec 2021 - Mar 2022 (3 months)
Provided customer support by informing clients about their mortgage details and assisting in the closing process. Handled redemption statements and property deeds, ensuring a smooth experience for customers and solicitors.
Receptionist/Administrator
Ritz Recruitment
Oct 2021 - Dec 2021 (2 months)
Managed reception duties and provided customer service assistance. Improved IT systems and supported marketing efforts while managing tenancy reservations and preparing reports.
Make-Up Artist/Beauty Advisor
Elite Associates
Oct 2021 - Dec 2021 (2 months)
Applied makeup and advised clients on application techniques. Managed appointments and client records while handling financial transactions and selling cosmetic products.
Telephone Interviewer
Perspective Research
Sep 2021 - Nov 2021 (2 months)
Conducted interviews for large multi-country tracking studies, accurately recording data and maximizing respondent participation, including senior decision-makers.
Bartender
Hap Recruitment
May 2018 - Oct 2021 (3 years 5 months)
Worked at various events making cocktails and mixers. Delivered exceptional customer service while communicating effectively with patrons.
Operations Associate
Amazon Fresh
Feb 2021 - Sep 2021 (7 months)
Welcomed guests and provided customer service in a new store. Managed stock and prepared food in the kitchen, ensuring a high standard of service.
Customer Service Assistant
Mark's & Spencer’s
Sep 2017 - Mar 2019 (1 year 6 months)
Assisted customers on the fast track and cash tills, managing overnight shifts during Christmas deliveries and handling customer inquiries.
Education
Degrees, certifications, and relevant coursework
University of Hertfordshire
Bachelor of Science, Criminology
2018 - 2021
Studied BSc Criminology with Criminal Justice, focusing on the criminal justice system, criminological theories, and research methods.
Westminster Kingsway College
National Diploma, Film and TV Media
2017 - 2018
Completed a National Diploma in Film and TV Media, gaining skills in film production, editing, and media theory.
Sir George Monoux College
National Diploma, Creative Media Production
2016 - 2017
Achieved a National Diploma in Creative Media Production, focusing on creative processes and production techniques.
Skinners Academy
GCSEs, General Education
2011 - 2016
Completed 7 GCSEs including C grades in English and Maths, developing foundational skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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