Ayisha AsuniAA
Open to opportunities

Ayisha Asuni

@ayishaasuni

Organized customer service professional with diverse experience.

Zimbabwe

What I'm looking for

I am looking for a role in a reputable company that values customer service and offers opportunities for personal growth and development.

I am a highly organized and efficient individual with a strong background in customer service across various sectors. My experience includes working as a Remote Mortgage Advisor at Santander, where I informed customers about their mortgage details and provided redemption statements. I excel in managing customer inquiries and ensuring a smooth process for clients, which has honed my communication skills and attention to detail.

In addition to my role at Santander, I have worked in different capacities, including as a Receptionist/Administrator at Ritz Recruitment, where I supported management and improved IT systems. My time as a Make-Up Artist/Beauty Advisor allowed me to develop my skills in client relations and sales, providing personalized advice on cosmetic products. I thrive in fast-paced environments and am dedicated to delivering exceptional customer service.

Experience

Work history, roles, and key accomplishments

SA

Remote Mortgage Advisor

Santander

Dec 2021 - Mar 2022 (3 months)

Provided customer support by informing clients about their mortgage details and assisting in the closing process. Handled redemption statements and property deeds, ensuring a smooth experience for customers and solicitors.

RR

Receptionist/Administrator

Ritz Recruitment

Oct 2021 - Dec 2021 (2 months)

Managed reception duties and provided customer service assistance. Improved IT systems and supported marketing efforts while managing tenancy reservations and preparing reports.

EA

Make-Up Artist/Beauty Advisor

Elite Associates

Oct 2021 - Dec 2021 (2 months)

Applied makeup and advised clients on application techniques. Managed appointments and client records while handling financial transactions and selling cosmetic products.

PR

Telephone Interviewer

Perspective Research

Sep 2021 - Nov 2021 (2 months)

Conducted interviews for large multi-country tracking studies, accurately recording data and maximizing respondent participation, including senior decision-makers.

AF

Operations Associate

Amazon Fresh

Feb 2021 - Sep 2021 (7 months)

Welcomed guests and provided customer service in a new store. Managed stock and prepared food in the kitchen, ensuring a high standard of service.

Education

Degrees, certifications, and relevant coursework

University of Hertfordshire logoUH

University of Hertfordshire

Bachelor of Science, Criminology

2018 - 2021

Studied BSc Criminology with Criminal Justice, focusing on the criminal justice system, criminological theories, and research methods.

Westminster Kingsway College logoWC

Westminster Kingsway College

National Diploma, Film and TV Media

2017 - 2018

Completed a National Diploma in Film and TV Media, gaining skills in film production, editing, and media theory.

SC

Sir George Monoux College

National Diploma, Creative Media Production

2016 - 2017

Achieved a National Diploma in Creative Media Production, focusing on creative processes and production techniques.

SA

Skinners Academy

GCSEs, General Education

2011 - 2016

Completed 7 GCSEs including C grades in English and Maths, developing foundational skills in various subjects.

Tech stack

Software and tools used professionally

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Ayisha Asuni - Remote Mortgage Advisor - Santander | Himalayas