Amarachi De-Nwigwe Aggrey
@amarachide-nwigweagg
Customer Support Specialist helping customers solve issues quickly, with data-driven, empathetic service and clear communication.
United KingdomWhat I'm looking for
I’m a highly organised, detail-oriented customer support professional with excellent communication and interpersonal skills. I enjoy helping people get unstuck fast—especially when they’re under pressure or non-technical—by staying calm, responsive, and thorough.
In my current freelance role at Kite App NG, I resolve customer inquiries covering password resets, account creation, and transaction tracking across Freshdesk, Facebook, WhatsApp, Instagram, and email. I troubleshoot for seamless app experiences, escalate payment-related issues to payment gateways, and monitor transaction errors to provide timely updates and efficient resolution.
Previously, I served as a Customer Service Team Lead on contract at EZEKA WORLD, where I ran monthly 1-2-1s, supported skill improvement, and communicated business information to the team. I also developed and executed continuity plans to keep support delivery running even during unplanned absences.
Before that, I built customer-facing expertise as a Beauty & Fragrance Consultant for Avon—delivering tailored skincare and makeup consultations, managing inventory, running product demos, and handling order fulfilment. Even during my full-time parenting career break, I strengthened multitasking and prioritisation, bringing that same structured approach into every support interaction.
Experience
Work history, roles, and key accomplishments
• Resolved customer inquiries related to password resets, account creation, and transaction tracking
across multiple platforms (Freshdesk, Facebook, WhatsApp, Instagram, and email).
• Assisted non-technical customers with troubleshooting and navigating the Kite app for seamless user
experiences.
• Escalated payment-related issues to payment gateways, ensuring prompt resolution and minimising
cust
Full-time parenting
Career Break
Jan 2022 - Jul 2023 (1 year 6 months)
• Applied organisational skills and attention to detail in managing household tasks and child-caring
responsibilities.
• Honed multitasking abilities and prioritised responsibilities to fully manage
• Stayed informed about industry trends and best practices through independent research and
networking with other professionals.
-Promoted and sold a wide range of beauty and fragrance products, consistently meeting and exceeding personal sales goals.
-Provided tailored skincare and makeup consultations, building customer loyalty and repeat business.
-Represented premium fragrance lines with poise and product knowledge at pop-ups and local sales events.
-Managed inventory, product demos, and order fulfilment, maintaining a
- Conduct monthly 1-2-1 meetings with all team members
- Support team members in the improvement of their skills and abilities
- Communicate effectively with team members, ensuring the delivery of business information
- Develop and execute plan to ensure business continuity for support delivery in the event of unplanned absence of team members (including self)
Provided customer service support as a Customer Service Specialist at Integrated Services.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Postgraduate Degree, Economics
2014 - 2016
Imo State University
Bachelor's degree, Economics
2005 - 2010
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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