Open to opportunities

Lucille Collison

@lucillecollison

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Customer service and administration professional with extensive experience.

United Kingdom

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What I'm looking for

I am looking for part-time roles that allow me to utilize my customer service skills in a supportive and collaborative environment.

I am a dedicated professional with extensive experience in customer service and administration. My career has been marked by my ability to thrive in fast-paced environments, where I engage effectively with customers and colleagues alike. I take pride in addressing customer queries and resolving issues, ensuring a high standard of service delivery.

Throughout my career, I have held various roles that have honed my skills in communication, organization, and problem-solving. From my time as a Customer Service Advisor at Rico Logistics Ltd, where I managed bookings and addressed customer concerns, to my role as a Telesales Freelancer, I have consistently demonstrated my ability to maintain accurate records and follow up with potential clients. I enjoy working both independently and as part of a team, always striving for success.

Experience

Work history, roles, and key accomplishments

Current

Telesales Freelancer

Current

Virtual Business Services

Feb 2023 - Present (2 years 4 months)

Conducted outbound B2B calls to introduce services, maintained records using Google Sheets, and followed up with potential clients via email.

Telesales B2B Google Sheets Customer Engagement

Customer Service Advisor

Rico Logistics Ltd

Dec 2021 - Jun 2023 (1 year 6 months)

Managed customer service operations by booking drivers for medical equipment shipments, addressing customer queries and complaints via phone and email, and coordinating with branch staff to ensure timely deliveries.

Customer Service IT Systems Logistics Communication Problem Solving

Sales Consultant

Jojoba Cosmetics

Jul 2021 - Jan 2022 (6 months)

Engaged with influencers via Instagram to promote products, maintained an updated database of collaborations, and conducted outreach to potential business clients.

Sales Social Media Communication Database Management Influencer Marketing

Administrator

Captain Fantastic

Sep 2019 - Jan 2020 (4 months)

Handled customer inquiries through various channels, managed bookings and confirmations, and maintained entertainers' schedules.

Administration Customer Service Communication Problem Solving

Domestic Assistant

Maria Mallaband Care Group

Mar 2019 - Apr 2019 (1 month)

Ensured cleanliness and organization within the care home, attended to residents' needs, and collaborated with care staff.

Customer Service Teamwork Communication

Operations and Marketing Assistant

Pack and Go

Jan 2018 - Jan 2019 (11 months)

Coordinated driver bookings, addressed customer inquiries, created social media content, and participated in networking events.

Operations Management Customer Service Marketing Social Media Communication

Hairdressing Assistant

The Gallery Hair Salon

Sep 2017 - Jan 2018 (4 months)

Assisted clients upon arrival, prepared hair for stylists, and maintained a tidy salon environment.

Customer Service Teamwork Communication

Education

Degrees, certifications, and relevant coursework

Buckinghamshire College Group

GCSE, Music Performance and Production

2020 - 2021

Grade: Merit

Completed a GCSE in Music Performance and Production, achieving a Merit grade. This course involved practical and theoretical components, enhancing my skills in music production and performance.

Queensmead Academy

GCSE, English

2011 - 2016

Grade: Grade 5

Achieved a Grade 5 in GCSE English, which included developing skills in reading, writing, and comprehension. This foundational education has been essential for my communication abilities in various roles.