L'Zane Perry

Supported the Store Manager in driving sales performance and store KPIs through stock management and consistent visual merchandising execution. Motivated and developed the team, and strengthened brand loyalty through local community and customer events.

Provided personalised beauty guidance to increase customer loyalty sign-ups and improve retention. Trained colleagues on product knowledge and brand values and supported cash handling and store opening/closing operations.

Managed multiple customer interactions during high-traffic sales periods while providing detailed product knowledge. Assisted with inventory and merchandise presentation and supported a respectful, inclusive team environment.

Engaged customers across communication channels to improve shopping experiences and increase customer retention. Led in-store workshops, researched beauty trends for customer insights, maintained inventory tracking in Excel, and mentored new team members while supporting store operations and visual merchandising.

Supported event operations by implementing a system to manage guests' special dietary needs and improving communication across departments. Delivered service to 100+ guests daily with high satisfaction, and assisted with venue dressing, signage, and event logistics.

Resolved customer complaints on first interaction and handled high-volume inbound calls with timely, effective resolutions. Used de-escalation techniques to address concerns and supported account management and compliance-related matters.

Completed an MSc in Marketing with a focus on Festival & Event Management. Developed knowledge connecting marketing strategy with festival and event delivery.

Completed a Bachelor of Business in International Event Management. Built skills in event planning and management with an international focus.