Teresa M

Built rapport and trust with patients while managing sensitive health concerns. Managed various patient inquiries, ranging from appointment scheduling to concerns about test results, and handled patient data with confidentiality and care.

Ensured the reception area was tidy and presentable, and handled queries and complaints via phone and email. Dealt with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits.

Enthusiastically welcomed guests, making sure their initial impression was as positive as possible. Trusted to handle company finances, smoothing out queues and acting as a vital cog in the operations of the business.

Maintained a clean and organised bar area by constantly wiping down surfaces, loading and unloading dishes and replenishing fresh ingredients. Provided exceptional customer service whilst maintaining and enforcing strict and up-to-date cleanliness and social distancing polices regarding the COVID-19 outbreak.

Maintained high concentration levels consistently solving customer queries and exceeding hourly call targets. Demonstrated exemplary customer service, listened attentively to customer enquiries and ensured all requests were fulfilled efficiently.

Meticulously handed POS system transactions including credit, cash, exchange, returns and refunds to ensure seamless and accurate cash flow. Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.

Served lunch and dinner to 50-100 customers per shift at a chain restaurant. Memorised over 30 menu items and rotating specials in order to give customised recommendations to guests.

Studied Criminology and Psychology at Arden University, focusing on foundational concepts within both fields. Gained insights into criminal behavior, psychological theories, and their interconnections.

Completed A-Level equivalent studies in Forensic Science at the College of North West London. Developed an understanding of scientific principles applied to forensic investigations.