AUamal User
@amaluser1
Highly organized administrative and customer service professional.
United KingdomWhat I'm looking for
I am a highly organized and proactive administrative and customer service professional with experience supporting clients in fast-paced, tech-driven environments. My expertise lies in managing correspondence, resolving customer inquiries, and ensuring smooth operations with meticulous attention to detail. I am proficient in Microsoft Office and quick to learn new systems, including CRM platforms.
Throughout my career, I have demonstrated strong problem-solving skills and a passion for improving the customer experience. At John Lewis & Partners, I successfully managed high volumes of customer correspondence, resolving 80% of issues on the first call. My ability to maintain clear and professional communication has been key to my success in various roles, including my time as a Call Handler for the NHS, where I provided empathetic support during a public health crisis.
I am committed to supporting patient journeys with efficiency and professionalism, and I thrive in environments that challenge my skills and allow me to contribute positively to team dynamics and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Level 10 Customer Delivery Resolution
John Lewis & Partners
Mar 2022 - Present (3 years 2 months)
Managed high volumes of customer correspondence via phone and email, maintaining clear and professional communication. Coordinated deliveries and resolved 80% of customer issues on the first call, demonstrating strong problem-solving and decision-making under pressure.
Spa Receptionist/Reservationist
Better GLL
Sep 2021 - Dec 2021 (3 months)
Managed front desk operations, handling calls, emails, and in-person inquiries professionally. Scheduled and coordinated spa reservations, ensuring accurate financial administration and smooth daily operations.
NHS Track and Trace Call Handler
Sitel
Mar 2021 - Sep 2021 (6 months)
Delivered front-line call-handling support for the NHS, assessing symptoms and escalating urgent health concerns. Maintained strict confidentiality while inputting sensitive data and managed high daily call volumes with distressed callers.
Customer Service Assistant
Hi-Tech House
May 2019 - Sep 2019 (4 months)
Processed customer payments and managed product returns and exchanges efficiently. Cultivated excellent customer relationships and successfully cross-sold services at a rate of 30%.
Office Assistant Intern
South Acton Residents Action Group
Jun 2018 - Sep 2018 (3 months)
Compiled and uploaded files into the records management system and managed daily office operations. Developed more efficient filing systems and customer database protocols, providing high-level administrative support.
Education
Degrees, certifications, and relevant coursework
Ark Acton Sixth Form
A-Levels, Science and Psychology
Studied Biology, Chemistry, and Psychology at Ark Acton Sixth Form. Developed foundational knowledge in scientific principles and human behavior.
Ark Acton Academy
GCSE's, General Studies
Grade: A*-C
Achieved 9 GCSE's, including Maths and English, at Ark Acton Academy. Gained a strong academic foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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