Thomas Whitworth

Held a dual role as a Lobby Ambassador and Concierge at a luxury hotel, managing access for thousands of day visitors and serving as a primary point of contact. Provided extensive concierge services, including making activity and dining bookings, creating customized itineraries, and assisting guests via email or phone. Frequently handled challenging guest situations and maintained productive relat

Performed comprehensive administrative duties for a large group of anaesthetic doctors, coordinating with surgeons, operating theatres, and patients. Managed inbound calls and emails, tailored anaesthetist calendars, and proactively contacted patients regarding fees and procedures. Ensured professional relationships were maintained across all stakeholders to provide optimal patient service.

Initially served as a customer advisor, handling inquiries via phone, live chat, and email using Zendesk CRM. Promoted to Supervisor, overseeing daily workload allocation, managing escalated customer complaints, and developing a complaint assessment matrix. Provided training to new team members and collaborated with other departments to enhance business processes and customer experience.

Volunteered as a Special Constable, responding to emergency '999' calls and assisting distressed or vulnerable individuals. Developed practical investigative skills, including executing search warrants and taking witness statements, and supported community engagement initiatives. Maintained legal records using complex information systems and demonstrated strong decision-making under pressure.

Began as a 'front of house' catering assistant, responsible for serving food, handling payments, and maintaining hygiene standards. Promoted to Bar and Restaurant Supervisor, overseeing service and managing catering staff. Successfully multi-tasked and prioritized tasks to maintain an efficient team while serving hundreds of customers during peak periods.

Grade: Distinction

Primarily studied International Human Rights Law, International Criminal Law, War and Strategic Studies, and Diplomacy. My final thesis examined challenges to human rights, diversity and equality in Central and Eastern Europe, earning the highest mark of distinction.

Completed an online course focused on Humanitarian Action, Response & Relief.

Completed an online course on British Diplomacy.

Completed an online course in Human Rights Law and International Criminal Law.

Grade: First Class degree

My final project examined the presentation of the deaths of black and minority ethnic men at the hands of British police in the media and achieved the highest mark of distinction.