MA
Open to opportunities

Midrael Agholor

@midraelagholor

Dynamic and results-driven Customer Service Professional

United Kingdom

What I'm looking for

Seeking a challenging role that leverages my customer service skills and experience to drive company goals and contribute positively to team dynamics.

As a seasoned customer service professional with over 10 years of experience, I have honed my skills in handling customer inquiries, resolving issues, and ensuring satisfaction through personalized service delivery. My expertise lies in building strong relationships, adapting to evolving customer needs, and leveraging effective communication and problem-solving skills to enhance the customer experience and drive company goals.

With a strong background in virtual assistance, I am proficient in CRM tools, Microsoft Office Suite, and administrative support functions. I am committed to delivering excellence in customer service and contributing positively to team dynamics.

Throughout my career, I have demonstrated my ability to prioritize tasks, manage schedules, and coordinate travel arrangements. I am also skilled in data entry, appointment scheduling, and calendar management. My problem-solving aptitude and interpersonal skills have enabled me to build strong rapport with clients and colleagues.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

DC

Digital Witch Support Community

Training, Information Technology

2024 - 2024

Participated in On Demand IT Skills Training, enhancing technical skills relevant to customer service and administrative roles.

BG

Bradfield Group

CIPD Level 3 Certificate, Human Resources

2017 - 2017

Achieved CIPD Level 3 Certificate in HR Practice, gaining foundational knowledge in human resources management.

HC

Havering College

Level 2 Certificate, Customer Service

Completed Level 2 Certificate in Customer Services, emphasizing customer interaction and service excellence.

AL

Avado Learning Limited

CIPD Level 5 Certificate, Human Resources

2019 - 2019

Completed CIPD Level 5 Certificate in HR Practice, focusing on advanced HR concepts and practices.

HC

Havering College

Level 2 Certificate, Business Administration

Completed Level 2 Certificate in Business and Administration, focusing on essential business skills and administrative practices.

ST

Swift Edge Solutions and Mamaariella Tech

Training, Virtual Assistance

2024 - 2024

Attended Virtual Assistant Training Workshop, focusing on skills necessary for effective virtual assistance.

Tech stack

Software and tools used professionally

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Midrael Agholor - Administrative Assistant - Kadeeb Consult | Himalayas