Midrael Agholor
@midraelagholor
Dynamic and results-driven Customer Service Professional
What I'm looking for
As a seasoned customer service professional with over 10 years of experience, I have honed my skills in handling customer inquiries, resolving issues, and ensuring satisfaction through personalized service delivery. My expertise lies in building strong relationships, adapting to evolving customer needs, and leveraging effective communication and problem-solving skills to enhance the customer experience and drive company goals.
With a strong background in virtual assistance, I am proficient in CRM tools, Microsoft Office Suite, and administrative support functions. I am committed to delivering excellence in customer service and contributing positively to team dynamics.
Throughout my career, I have demonstrated my ability to prioritize tasks, manage schedules, and coordinate travel arrangements. I am also skilled in data entry, appointment scheduling, and calendar management. My problem-solving aptitude and interpersonal skills have enabled me to build strong rapport with clients and colleagues.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Kadeeb Consult
Apr 2024 - Present (1 year 2 months)
Responsible for prioritizing emails and phone calls, coordinating travel arrangements, managing schedules, and performing various administrative tasks. Ensured efficient organization of documents and maintenance of records.
Receptionist / Facilities Assistant
Impax Asset Management
Nov 2014 - Apr 2024 (9 years 5 months)
Managed supplier contact lists, kitchen supplies, and stationery orders. Handled call logging, updated phone lists, and performed various administrative duties including diary management and meeting room facilitation.
Receptionist / Administrator
Worldwide Link Ltd
Jan 2008 - Jan 2015 (7 years)
Handled purchase orders, maintained monthly invoice files, and supervised company inductions. Managed diary and travel arrangements, and performed various administrative tasks.
Receptionist
Dimensional Fund Advisors
Apr 2014 - Nov 2014 (7 months)
Updated supplier contact lists and managed kitchen supplies. Oversaw call logging and administrative duties, including diary management and meeting room setups.
Receptionist / Administrative Assistant
Zion Investment UK
Jan 2005 - Jan 2008 (3 years)
Processed invoices and maintained filing systems. Engaged in customer service and general administrative duties, including diary management and travel arrangements.
Front of House Receptionist / Administrator
Minority Affairs & Advocacy
Jan 2005 - Apr 2007 (2 years 3 months)
Performed administrative duties, managed diaries, and handled customer complaints. Organized internal meetings and supervised mail distribution.
Restaurant Supervisor
Roseway Lodge
Jan 2003 - Jan 2005 (2 years)
Managed inventory and stock control, carried out budgetary responsibilities, and ensured catering arrangements for events. Maintained customer relations and organized meetings.
Education
Degrees, certifications, and relevant coursework
Digital Witch Support Community
Training, Information Technology
2024 - 2024
Participated in On Demand IT Skills Training, enhancing technical skills relevant to customer service and administrative roles.
Bradfield Group
CIPD Level 3 Certificate, Human Resources
2017 - 2017
Achieved CIPD Level 3 Certificate in HR Practice, gaining foundational knowledge in human resources management.
Havering College
Level 2 Certificate, Customer Service
Completed Level 2 Certificate in Customer Services, emphasizing customer interaction and service excellence.
Avado Learning Limited
CIPD Level 5 Certificate, Human Resources
2019 - 2019
Completed CIPD Level 5 Certificate in HR Practice, focusing on advanced HR concepts and practices.
Havering College
Level 2 Certificate, Business Administration
Completed Level 2 Certificate in Business and Administration, focusing on essential business skills and administrative practices.
Swift Edge Solutions and Mamaariella Tech
Training, Virtual Assistance
2024 - 2024
Attended Virtual Assistant Training Workshop, focusing on skills necessary for effective virtual assistance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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