Abigail Mcdonald

I’m a proactive, adaptable professional with strong communication and organizational skills, focused on delivering high-quality administrative support and front-desk services. Returning to the workforce after raising my child, I bring reliability, motivation, and a people-first approach to every interaction. In my customer service roles, I managed enquiries and complaints professionally, resolved issues promptly, and maintained accurate records to support day-to-day operations.

As a Customer Service Manager, I ensured accuracy in financial transactions and compliance with legal standards, while keeping CRM databases and administrative records up to date. I’ve also supported fast-paced environments as a Call Centre Agent by handling scheduling, tracking, and reporting tasks in line with KPIs, and assisting with administrative processes. Earlier experience in hospitality and healthcare strengthened my ability to manage challenging environments, handle cash responsibly, complete documentation carefully, and liaise with families and professional stakeholders.