Temitope Christiana

✓Managed service delivery for 54+ business partners within an infrastructure targeting a 10 Trillion NGN annual pipeline, mastering proprietary tracking platforms with zero formal training on Day 1.
✓Slashed standard merchant resolution windows by 75% (from 48 hours to same-day) and recovered 5 dormant assets for strategic reallocation.

Built a wellness content brand from scratch focused on affordable, practical healthy living for women and families across Africa.
▸ Grew YouTube channel to 2,500+ views and 200+ likes within the first month through strategic content planning and SEO optimisation
▸ Manage full content pipeline independently — ideation, production, scheduling via Notion and Google Sheets, and performance analytics u

Manage service delivery for 54+ business partners across Lagos, analyzing operational data to identify recurring issues. Developed a proactive terminal tracking and escalation process that reduced downtime by 75% and shortened merchant issue resolution from 48 hours to under 24 hours.

Managed high-volume customer transactions while maintaining strict banking procedures.
Maintained 99% accuracy in daily balancing and cash reconciliation while analyzing transaction data to support faster issue resolution.

✓Manage extreme transaction velocity at a strategic, high-net-worth Island branch during severe personnel resource constraints.
✓Simultaneously operated 6 distinct core banking platforms (Finacle, CRM, Remita, Teller World) to process high-volume deposits and transfers daily.
✓Served high-value clients daily under intense pressure, drastically minimized queue wait times, and maintained near-flawle

Worked as Digital Marketing Intern at Girls in Marketing.

Managed online community engagement and relationship-building initiatives for an Africa-focused organisation, resulting in a 50% boost in followers and engagement.

▸ Built and maintained relationships with community members, responding to enquiries and ensuring a positive, inclusive environment

▸ Coordinated engagement activities, moderated discussions, and tracked 30,000 participation metrics t

Delivered end-to-end customer support, live chat response, and dispatch coordination for international clients across e-commerce and logistics.
Managed cross-border order workflows, resolved customer escalations, and maintained service delivery standards.

Delivered end-to-end customer support and dispatch coordination for international clients across e-commerce, logistics, and service sector industries.

​Managed cross-border e-commerce order workflows, proactively communicating tracking updates, resolving escalations, and maintaining service delivery standards.

​Cultivated strong, long-term client relationships by providing prompt issue resolutio

Founded and operated a creative merchandise brand providing affordable branding solutions for individuals and small businesses during one of the most challenging economic periods in recent memory.
▸ Managed all business operations independently — product development, client orders, branding, and delivery coordination
▸ Supported small business owners with affordable custom merchandise and identity

Coordinated a 10-person data team processing 500+ international passenger records daily.
Introduced structured CRM spreadsheet workflows and digital payment processes that enabled the tracking and management of over 200,000 health records.

✓Overcome a chaotic, backlogged paper-form passenger system at the high-volume international arrivals point of entry.
✓Coordinated a 10-person data team processing 500+ international passengers daily with zero compliance failures; optimized workflows by introducing a CRM database and utilizing a Flutterwave gateway to cleanly capture 200,000+ digital health records.

Managed high-volume customer communications, incident logging, and data reconciliation across enterprise campaigns.
Maintained a 98% resolution rate while analyzing customer issues and coordinating escalation processes.

✓Handle rapid-fire dispute logging on intense utility (BEDC) and high-stakes national crisis (NCDC Emergency) lifelines.
✓De-escalated thousands of critical customer interactions using strategic active listening and logged data coordinates for live triage.
✓Completely eliminated tracking delays by ensuring precise data handovers to on-ground medical case managers and technical escalation teams.

Managed day-to-day office operations for a multi-division consulting and entertainment group.
▸ Supervised front desk operations, managed confidential files, and handled all business correspondence with discretion and accuracy
▸ Controlled office inventory and supplies, maintaining organised systems and staying within budget
▸ Organised monthly team events and departmental activities — coordinatin

Issued May 2026 · Expires May 2028

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I participated in the finance for non-Finance professionals course in the GenU Naija Skilling for employability Training services YOMA, PWC, UNICEF

Grade: 3.7

Issued Apr 2023

Issued Apr 2023

Issued May 2023

Issued Oct 2023

Issued Aug 2023

Professional certified jobberman softskills training.