Sekyen Fompun

Participated in data collection and maintained accurate records for field operations, ensuring data integrity. Entered and validated quantitative data using RedCap software, and conducted key informant interviews to provide qualitative insights for analysis.

Managed customer inquiries via phone, email, and chat, ensuring timely resolution and high customer satisfaction. Maintained and updated internal databases with relevant information, and collaborated with teams to troubleshoot technical issues and implement solutions.

Responded to high volumes of customer inquiries and resolved complaints effectively, maintaining organized records for data accuracy. Identified customer needs to provide tailored recommendations for products and services, fostering cross-departmental collaboration.

Provided professional recommendations on financial planning and investment opportunities to clients. Conducted client onboarding and established strong client relationships, assisting clients in achieving their financial goals through tailored advice.

Handled office operations, including petty cash transactions and purchase orders, ensuring smooth administrative workflows. Coordinated workshops and team-building events, maintaining accurate financial records and facilitating communication among team members.

Managed event planning logistics, including scheduling, budget creation, and promotions, ensuring successful execution. Supervised and coordinated vendor teams onsite, and conducted client interviews to align event plans with expectations and timelines.

Completed advanced studies, focusing on specialized knowledge within a professional context. Developed expertise in key areas relevant to career advancement.

Studied core economic principles, including microeconomics, macroeconomics, and econometrics. Gained analytical skills in market analysis and policy evaluation.