Tochi Tochi

I am a dedicated customer service and technical support professional with over seven years' experience in financial services, skilled at troubleshooting, technical escalation, and delivering high-volume multi-channel support. I consistently leverage CRM tools like Salesforce and Zendesk to log, track, and resolve issues while maintaining regulatory compliance.

My background includes data analysis using Excel and SQL to resolve transactional discrepancies and optimize reporting, as well as implementing and training staff on new customer service software and processes. I have a track record of measurable impact, including a 20% productivity improvement and generating significant sales revenue for my branch.

I am recognized for strong problem-solving, integrity, mentorship, and customer relationship skills, having earned Branch Staff of the Year and multiple Employee of the Month awards. I seek roles where I can apply technical support expertise and process improvement to enhance customer experience and operational efficiency.