TEMITAYO OMOTAYO

Serves as first point of contact for accurate patient data collection and documentation in a high-volume medical laboratory. Managed specimen processing to GLP standards, reduced turnaround time, and trained 5+ interns while supporting audits and maintaining confidentiality.

Provide professional, empathetic support to patients in a high volume healthcare environment, addressing inquiries and service concerns with accuracy and care. Achieved an 80% client-satisfaction KPI score and a 75% manager reviewed performance score across FY2025 objectives, with zero recorded complaints.

Handled patient inquiries and supported smooth service delivery by managing sample intake, labeling, and record accuracy. Collaborated with QA teams during audits and inspections and trained and mentored 10+ interns to maintain consistently high patient satisfaction.

Managed high-volume customer/patient interactions, ensuring smooth service delivery and issue resolution
• Maintained accurate records and data tracking across a high-throughput environment
• Collaborated cross-functionally to resolve service issues and improve internal processes
• Sustained consistently high customer satisfaction ratings throughout tenure
• Trained and mentored 10+ interns, s

Performed blood and sample collection while complying with safety standards and maintaining reliable laboratory records. Improved patient satisfaction through professional communication and strengthened data accuracy in day-to-day operations.

Worked as Medical Laboratory Technician at Nidus Aquilae Hospital.

Worked as Medical Laboratory Technician at Somolu General Hospital.

Currently pursuing a Bachelor of Science in Public Health at National Open University in Lagos.

GPA: 3.16

Pursuing a Bachelor of Science in Public Health.

Completed an associate degree in Medical Laboratory Technology at Lagos State College of Health.