Open to opportunities

Cynthia Caesar

@cynthiacaesar

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Customer care representative with a STEM background and strong communication skills.

Nigeria

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, where I can contribute to team success and enhance customer satisfaction.

I am a dedicated customer care representative with a strong STEM background, currently working at Buybetter. My role involves responding to customer inquiries and complaints professionally, resolving issues through effective troubleshooting, and utilizing CRM tools like Zoho CRM and Salesforce. I am passionate about enhancing the customer experience by actively incorporating feedback and collaborating with various departments to address complex issues.

Previously, I worked as a mobile phlebotomist at Health Tracka Tech, where I scheduled appointments, educated patients, and ensured compliance with safety protocols. My experience as a laboratory assistant at Pan-Raf Hospital further honed my attention to detail and ability to manage sensitive information, as I collected and analyzed samples while ensuring accurate record-keeping. I strive to build strong relationships with customers and continuously improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Buybetter

Oct 2022 - Present (2 years 8 months)

As a Customer Care Representative, I respond to customer inquiries and complaints professionally and timely. I resolve issues using CRM tools, improve customer experience through feedback, and collaborate with departments to ensure customer satisfaction.

Customer Service CRM Tools Problem Solving Communication Customer Feedback Team Collaboration Time Management

Laboratory Assistant

Pan-Raf Hospital

Nov 2020 - Sep 2022 (1 year 10 months)

As a Laboratory Assistant, I collected and analyzed samples, recorded data accurately, and operated various testing equipment to provide test results for patient diagnosis and treatment.

Patient Diagnosis Blood Typing Communication

Mobile Phlebotomist

Health Tracka Tech

Mar 2022 - Aug 2022 (5 months)

In my role as a Mobile Phlebotomist, I scheduled appointments for blood collection, educated patients, maintained a clean work area, and ensured proper techniques and safety protocols were followed during blood collection.

Scheduling Communication

Education

Degrees, certifications, and relevant coursework

University of Uyo

Bachelor of Science, Microbiology

2015 - 2019

Grade: Second Class

Completed a Bachelor’s degree in Microbiology, focusing on the study of microorganisms and their effects on humans, animals, plants, and the environment. Developed skills in laboratory techniques and data analysis.