Open to opportunities

Ilori Testimony

@iloritestimony

Detail-oriented customer support and healthcare professional who resolves issues fast and improves service with strong analytical skills.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can combine customer support excellence with strong problem-solving and healthcare awareness—owning cases end-to-end, improving knowledge resources, and contributing to a service team that values accuracy, speed, and accountability.

I’m a detail-oriented, results-driven customer support professional with a strong analytical mindset and a track record of making objective decisions under pressure. In my current role, I deliver prompt responses to inquiries, manage and improve knowledge base content, and handle escalated cases end-to-end to ensure thorough resolutions.

My background also spans healthcare support, inventory-backed customer assistance, and patient-facing laboratory work with strict safety and infection-control practices. Alongside my professional experience, I co-founded and volunteer with educational and community outreach initiatives, and I bring clear communication, time management, and continuous improvement to every task I own.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

Reliance Health

Oct 2025 - Present (6 months)

Delivered prompt responses to customer inquiries, requests, and complaints, ensuring adherence to company SLAs. Curated and managed knowledge base articles and handled escalated issues end-to-end to support customer satisfaction.

Customer Support SLA Management Customer Escalation Customer Satisfaction CRM Tools Intercom Zendesk Salesforce Active Listening

Current

Healthcare Support Specialist

Current

Medplus Pharmacy

Feb 2024 - Present (2 years 2 months)

Addressed customer inquiries in person and remotely and supported online shopping questions. Managed inventory by removing expired products, placing online orders, and documenting transactions and financial deposits while providing secure virtual assistance.

Customer Support Virtual Assistance Inventory Management Expiration Attention To Detail Time Management Problem Solving

Administrative Assistant

LifeGate Wisdom School

Apr 2022 - Dec 2023 (1 year 8 months)

Provided clear instructions and guidance to ward guardians, addressing needs to ensure satisfaction. Supported child and guardian experience by resolving issues and maintaining positive relationships.

Administrative Support Relationship Management Problem Solving Attention To Detail Time Management Verbal Communication Written Communication Microsoft Office Conflict Resolution

Medical Laboratory Associate

Nigerian Army College of Education

Mar 2021 - Mar 2022 (1 year)

Created a comfortable environment for patients during phlebotomy while collecting blood samples efficiently. Prepared and organized equipment and followed strict safety and infection-control procedures to ensure safe specimen handling for testing and transfusion.

Phlebotomy Infection Control Laboratory Safety Clinical Documentation Quality Assurance Attention To Detail Compliance Patient Care

Customer Engagement Intern

GlaxoSmithKline Pharmaceutical

May 2019 - Nov 2019 (6 months)

Delivered clear customer instructions, built and maintained relationships, and addressed concerns to enhance customer satisfaction. Managed marketing and event logistics (materials, supplier orders, booth setup) and supported targeted email campaigns to generate qualified opportunities.

Customer Engagement Sales Support Customer Satisfaction Event Coordination Email Campaigns Lead Generation Communication Skills Reporting

Patient Support Specialist

Mowe Community Health Center

Mar 2019 - May 2019 (2 months)

Trusted and reassured patients during phlebotomy to ensure a positive, comfortable experience while collecting blood specimens efficiently. Followed physician orders and instructions for therapeutic phlebotomy to support accurate and timely administration.

Patient Support Phlebotomy Clinical Compliance Physician Order Follow Through Specimen Collection Time Management Attention To Detail Safety Procedures