Open to opportunities

Yvonne Enehikhare

@yvonneenehikhare

Administrative and patient experience professional focused on accurate health records, digital systems, and patient coordination.

Nigeria

Message

What I'm looking for

I’m looking for a patient-experience or healthcare administration role where I can own health-record accuracy, streamline digital workflows, and deliver responsive, patient-centered support that improves turnaround time and satisfaction.

I’m an administrative and patient experience professional with a strong background in healthcare support, medical record management, and patient coordination. I prioritize accurate, confidential health records and efficient service delivery within a clinical environment.

In my current role as a Patient Experience & Administrative Executive, I coordinate patient appointments to keep clinic flow smooth and ensure clear communication between departments. I handle incoming phone calls and WhatsApp inquiries professionally, support accurate digital and physical records, and address patient feedbacks and service-related complaints to improve satisfaction.

Previously, as an Administrative & Customer Service Officer, I supported front-desk operations, helped retrieve and organize patient files for clinical use, and managed patient registration while updating medical records accurately. I also provided administrative support to medical staff, maintained confidentiality, and resolved patient complaints to support positive service experiences.

I’ve also built customer support and organizational strength through remote and laboratory experiences—managing client email inboxes and scheduling appointments with Google Calendar, while collaborating in a laboratory setting to support team goals. I bring this combined healthcare-administration mindset along with training such as Virtual Assistant (ALX), Project Management, and Customer Service Management.

Experience

Work history, roles, and key accomplishments

Current

Patient Experience & Administrative Exec

Current

Magna Eye Care

Jun 2025 - Present (1 year 1 month)

Coordinated patient appointments and handled incoming phone calls and WhatsApp/message inquiries to support smooth clinic flow. Maintained accurate digital and physical records, addressed patient feedback and complaints, and supported workflow improvements.

Health Records Management Phone Support Healthcare Administration Digital Recorders Workflow Coordination Patient Scheduling

Administrative & Customer Service Officer

Asokoro District Hospital

May 2024 - Apr 2025 (11 months)

Handled patient inquiries and provided front-desk administrative support, including patient registration and updating medical records. Assisted medical staff with file retrieval/organization, managed patient complaints, and supported smooth patient–clinical staff communication.

Customer Service Patient Communication Front Desk Support Medical Records Management Patient Registration Confidentiality Conflict Resolution Time Management

Virtual Assistant (Remote)

Airrands

Nov 2022 - Dec 2023 (1 year 1 month)

Provided customer support via phone and email, resolving issues on first contact. Managed client email inboxes and scheduled weekly appointments using Google Calendar.

Customer Support Phone Support Email Support Issue Resolution Appointment Scheduling Google Calendar

Sales & Customer Service Rep (Remote)

N&A Limited

May 2020 - Dec 2022 (2 years 7 months)

Managed relationships with existing clients and supported the sales team by identifying cross-selling opportunities and presenting solutions. Handled customer complaints professionally and completed market research to identify customer needs and inform sales strategies.

Customer Relationship Management Sales Support Cross Selling Market Research Conflict Resolution Customer Satisfaction

Lab Assistant

Quality Immunodiagnostic Laboratory

Jan 2020 - Jul 2022 (2 years 6 months)

Collaborated with team members to achieve project goals, demonstrating adaptability and teamwork skills in a laboratory environment.

Teamwork Collaboration

Pharmacognosy Laboratory Internship

University of Benin

Sep 2019 - Mar 2020 (6 months)

Assisted with experiments and worked with team members, demonstrating problem-solving, communication, and attention to detail. Supported analytical work through careful handling of experimental tasks.

Problem Solving Communication Attention To Detail Analytical Skills Teamwork