At Labcrest Medical Diagnostics & Clinic, I support patients and clients with diagnostic services and appointments, while protecting sensitive information. I streamlined inquiry logging templates to reduce average handle time while maintaining quality and accuracy compliance.
At Jumia Nigeria, I maintained a 100% Quality Assurance score for six consecutive months and sustained outbound customer satisfaction above 95%. I also handled complex inquiries, followed up with vendors, and worked with Logistics, Vendor Management, and Financial Operations to resolve account discrepancies.
