Open to opportunities

Esther Oyerinde

@estheroyerinde

Message

Customer Service Representative with 5+ years delivering first-contact resolution and accurate records.

Nigeria

Message

What I'm looking for

I’m looking for remote customer service work where I can deliver first-contact resolution, handle payments accurately, and support sales through structured upselling. I want a remote-first team that values documentation, data accuracy, and independent ownership.

I’m a customer-focused Remote Customer Service Representative with 5+ years of experience resolving customer inquiries, processing payments, managing records, and driving consistent first-contact resolution (FCR) in high-volume environments. I train team members on customer service protocols, maintain data accuracy, and support sales targets through structured suggestive selling and calm issue de-escalation.

My background also strengthens my customer service delivery: I previously worked as a Laboratory Technician where I maintained strict data integrity and produced accurate daily reports, and I supported administrative operations as a Secretary / Press Assistant and IT support lead. I bring analytical capability, reliable remote communication, and strong documentation habits—so I can work independently, coordinate across time zones, and deliver measurable performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Jorab Nations

Jan 2023 - Present (3 years 5 months)

Resolved customer inquiries across in-person and remote channels, consistently meeting performance metrics including sales targets and customer satisfaction ratings. Processed payments with zero recorded cash discrepancies and built an Excel inventory tracking system that reduced stock errors and improved stock reconciliation.

Customer Support Payment Processing Cash Handling Excel Inventory Tracking Asynchronous Communication

Laboratory Technician

Adenle Memorial Hospital

Jan 2021 - Dec 2022 (1 year 11 months)

Handled patient TB diagnostic sample intake using the Genexpert machine, reducing pre-analysis errors through structured intake procedures. Interpreted results, verified patient record accuracy, and produced daily reports to support compliant clinical decision-making over a 2-year tenure.

Genexpert TB Diagnostics Data Integrity & Compliance

Secretary / Press Assistant

Jorab Nations Publishers

Jan 2019 - Dec 2020 (1 year 11 months)

Maintained accurate inventory records for the computer department, improving stock monitoring and reducing discrepancies between physical counts and system records. Managed day-to-day IT administrative operations, coordinated IT projects and stakeholder communication, and implemented process changes to reduce duplicated administrative effort.

Inventory Management Administrative Operations IT Support IT Project Coordination Process Improvement Documentation Management

SIWES Intern

Adenle Memorial Hospital

Jan 2018 - Dec 2018 (11 months)

Supported research and administrative tasks by collecting and organizing data for reporting and operational decision-making. Compiled data into spreadsheets for analysis and met group project milestones through clear task allocation and follow-through.

Data Collection Research Support Administrative Assistance Team Collaboration Reporting

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology

Bachelor of Technology (B.Tech), Science Laboratory Technology

B.Tech in Science Laboratory Technology at Ladoke Akintola University of Technology, Ogbomoso. Focused on laboratory technology and diagnostic lab practice.