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Ijeoma Azike

@ijeomaazike

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Customer Support Specialist at DXceptionalCSR Academy, resolving 80 simulated tickets with a 90% CSAT score.

Nigeria

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What I'm looking for

I’m seeking a remote Customer Support or Customer Success role on a team that values quality service, customer experience, and reliable support.

At DXceptionalCSR Academy, I handle simulated customer enquiries through email and live chat using Zendesk and HubSpot. I resolved an average of 80 tickets while maintaining a 90% CSAT score over two consecutive months.

I prepared 70 customer responses using approved support macros and achieved a 90% trainer quality-review score. I also practised de-escalation and active listening in role-play scenarios.

My earlier work at ScanMe Medical Diagnostic Center and Divine Mercy Hospital involved patient records, confidentiality, and service support. I’m open to remote Customer Support and Customer Success roles with teams that value quality service and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

DXceptionalCSR Academy

Oct 2026 - Present (1 month)

1. Supported a simulated customer service environment involving email and live-chat enquiries, using Zendesk and HubSpot to manage and respond to customer tickets.

2. Resolved an average of 80 simulated customer support tickets, applying ticket-management and documentation practices while maintaining a 90% CSAT score over 2 consecutive months.

3. Prepared 70 customer responses using clear, empat

Medical Laboratory Assistant

ScanMe Medical Diagnostic Center

Apr 2024 - Aug 2026 (2 years 4 months)

1. Processed 45 blood and urine specimens from collection to storage, labeling and identifying every sample accurately so tests ran without delays.

2. Performed 15 routine diagnostic tests, including microscopy, urinalysis, blood grouping, PCV, and blood glucose estimation, following set procedures to support reliable results.

3. Documented 45 patient test records daily, keeping reports accurate

School Techer and Administrator

Bimtoderm Secondary School

May 2022 - Dec 2023 (1 year 7 months)

1. Raised student success by 30% by balancing group and individual instruction to suit different academic levels.

2. Taught Biology and Basic Science to 184 students with varied intellectual abilities and disabilities, adjusting my communication to each learner.

3. Planned lessons to national standards 3 times a week, preparing students for standardized tests.

4. Used individual- and group-ba

Patient Service Representative

Divine Mercy Hospital

Jun 2015 - Jan 2017 (1 year 7 months)

1. Registered 87 patients daily, collecting and updating personal, medical, and insurance information accurately.
2. Maintained and organized patient records with strict confidentiality and full compliance with data protection policies.
3. Coordinated communication between patients, doctors, and medical staff so daily operations ran smoothly.
4. Greeted patients and visitors with professionalism a